Customer Service Representative and Dispatcher

Who We Are

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative and Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.

Pay

• $38,000.00 - $46,000.00 annually

Benefits

• Medical, Dental, andVision
• Uniforms
• Open Door Policy
• Flexible Schedule
• Job Training
• Promote within
• Paid Holidays andPTO
• Paid Vacation
• (Benefits package varies by location)

Responsibilities

Below are the essential job duties and responsibilities of this position:

• Receive incoming calls in a professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related position

Job requirements

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus
• Must be authorized to work in the U.S.

We are actively interviewing for this position - Apply today!

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."