Guest Services Coordinator - Full-time / Part-time

There’s something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and flourish. Our Team Members are what make the difference in their efforts. It is their talent, passion, and dedication to our brand that has energized the success of Hilton Grand Vacations.

We are seeking dynamic personalities! If you enjoy working with new potential clients and helping couples and families make memories of a lifetime by enjoying vacations, this is an outstanding opportunity in your next career move. We have a fun, encouraging culture with top notch training and benefits.

As a Guest Services Coordinator, you will be responsible for providing outstanding service to both our internal and external customers. Support Sales and Marketing Departments by performing Sales Front Desk, Gifting and Kitchen responsibilities in a smooth and consistent manner.

• Track daily attendance and training attendance.
• Set and update the various Sales Executive Rotations daily and any specialty rotations on the effective dates.
• Check in guests and owners for their sales presentation and assign appropriate Sales Executives with accurate codes.
• Answer all phone calls and direct to the appropriate extension number.
• Take inventory and stock all kitchen supplies including but not limited to: Food, Coffee, Juice, Paper Good/Cleaning Supplies, and Soda.
• Keep café and refreshment areas cleaned and stocked at all times.
• Assist with Extra Premiums for all departments and reconciles nightly.
• Issue all Taxi/Uber reimbursements to Guests and Owners.
• Coordinate with the transportation team pick up and drop off details for our guests and owners coming to and from the presentations.
• Carries out all reasonable requests by management of which a team member is capable of performing.

Why do Team Members enjoy working with us:

• Excellent health care options (medical, dental, and vision that encourage preventative care)
• Competitive wage
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• The industries top training in a lively environment
• All new Team Members are automatically enrolled in the HGV matching Retirement Savings Plan
• Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year
• And so much more

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.