Service Administrator

Service Administrator’s Work Duties 

Answer phones 

Assist walk-in customers 

Check company email daily and distribute 

Reminder post cards-use report AR prints with address labels 

Service tickets- 

• Pull money off tickets daily 

• Print daily swipe simple reports 

• Match tickets to swipe simple reports 

• Enter notes into FACS – to be done daily 

• Cost parts on tickets – to be done daily 

• Enter time for each technician- to be done daily 

• Check edits for technician’s time entered and make changes 

• Put tickets in numerical order 

• Print and mail invoices 

• File tickets 

• Make copies of technicians’ time sheets & keep stocked on bookcase in hall 

• Put address labels on service tickets; distribute to technicians as needed 

Customer Maintenance Agreement 

• Run agreement credit card payments 

• Apply payments 

• Enter new install agreements 

• Enter and file agreements weekly 

• Calculate commissions for the last payroll of each month 

• Make copies for commissions and calculate commissions for the last payroll of the month 

• Prepare monthly renewals and mail  

• Make any corrections or changes to agreements when needed 

Parts Warranties 

• File for credits for parts used for a repair that is under warranty. 

• Files labor warranties for repairs made that have a labor warranty. 

• Match credits with packets. 

• Follow up with vendors that owe a credit.