Customer Support Representative - Field Services

Customer Support Representative - Field Services
Ameritas Life-Cincinnati HYB-OHHY2
Customer Service
Full-time

This is a hybrid role working partially in-office and partially from home.

The Customer Support Representative - Field Services is responsible for providing quality customer service to field offices, producer/representatives, and other partners. This position provides assistance to customers; ensures that they are satisfied with the outcome, and that all internal and external records are handled within regulatory guidelines.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

What you do

• Provide excellent customer service support via telephone, email, and web.
• Complex Data Entry using multiple tools and systems.
• Apply research skills and critical problem solving to assist our partners.
• Monitor state regulations regarding licensing for individuals and corporations.
• Maintain agent, manager and agency system records as needed.
• Additional duties as required.

What you bring

• High school diploma or GED required.
• 0-2 years of experience, minimum 1 year of experience in customer service environment highly preferred.

What We Offer

• Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
• We're committed to professional development, opportunity, inclusion and diversity. Team building and collaboration are also priorities.
• A total rewards package with all the comprehensive health and welfare benefits you'd expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others.
• Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training and career development opportunities.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.