Match Support Specialist - Big Futures

The Big Futures Program at Big Brothers Big Sisters provides the resources and supports to students to persist through High School and prepare for post-graduation opportunities. The goal of the program is to leverage the mentoring relationship to support grade-level success, personal development,

and college and career readiness.

The Big Futures Match Support Specialist contributes to the Program team by implementing Big Futures programming efforts for their matches. Delivers quality service; works to facilitate a positive match experience; documents high quality, professional assessments and notes in the database; and meets or exceeds program goals. Requires strong ability to build and maintain trusting relationships with High School youth, caregivers, and volunteers, a high degree of professional judgment, and efficient time management.

Core Duties and Responsibilities:

1. Regularly exercise discretion and judgment to continually assess match relationships, focusing on child safety.

2. Assess needs, create individualized success and retention plans, and provide individual coaching, information, and support for each High School match participant to assure;

a. a positive youth development experience for the High School Little, b. a high level of support and engagement for the family, c. and a successful and satisfying experience for the volunteer.3. Access resources and leverage other community outreach programs to support High School Littles in High School success, college access, and/or career readiness.4. Provide information and resources to families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.5. Co-design programming for High School Littles, Volunteers, and families in alignment with Big Futures initiatives and priorities.6. Provide high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.7. Ensure all Match Support contacts and initiatives are operating within program guidelines.8. Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.9. Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.10. Collaborate with other service delivery staff to ensure smooth transition among functions.11. Assist in defining and meeting deliverables and/or outcomes for the Program team.12. Help in other program areas as part of the team when needed, attend events as requested by the agency.13. Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.14. Performs other duties as assigned.

Required Education and Qualifications:

• A documented bachelor's degree, from an accredited college or university, in a field that is determined by that agency to be appropriate for the position(s), or candidates shall be within six months of degree completion;
• A documented associate degree or two years of higher education experience, from an accredited college or university in a field that is determined by the agency to be appropriate for the position(s) and two years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency; or Four years of relevant work experience with a diverse population of young adults, meeting them where they are in life, and elevating their voices.
• Must have viable transportation and valid drivers' license to meet job responsibilities ? Communicates well with diverse groups of people; ability to work effectively with parents, caregivers, volunteer mentors, and community partners.
• Organized professional with superior written, verbal, and presentation skills, understanding of project management strategies, strong time-management skills, ability to work efficiently and effectively in a deadline-driven fast-paced environment.
• Must have advanced working knowledge of Microsoft Office and related software.
• Must be willing to work 40 hours each workweek and be available at peak work periods for additional work hours.
• Must be willing to work evenings and weekends as required.
• Treat all employees and stakeholders with respect and appreciate differences regardless of their culture, religion, age, race, sexual orientation, or disability.
• You agree to provide high-quality programs by delivering outstanding results.
• You are honest and transparent and are not afraid to admit when you have made a mistake.
• Demonstrates a Can Do attitude and views setbacks as opportunities to grow.
• Foster continuous communication.
• Must be flexible to accommodate job responsibilities.
• Must be willing to participate in professional development activities (25 hours required annually)

Position Abilities/Competencies:

• Self-Awareness. The ability to recognize accurately one's own emotions, thoughts and values and how they influence behavior. The ability to assess accurately one's strengths and limitations, with a well-grounded sense of confidence, optimism and a growth mindset. This includes performance in the areas of identifying emotions, accurate self-perception, recognizing strengths, self-confidence, and self-efficacy.
• Self-Management. The ability to regulate successfully one's emotions, thoughts and behaviors in different situations – effectively managing stress, controlling impulses and motivating oneself. The ability to set and work toward organization and personal goals. This includes performance in the areas of impulse control, stress management, resilience, perseverance, failure management, self-discipline, self-motivation, self-development, continuous learning, seeking and accepting feedback, productivity, and organization skills.
• Social Awareness. The ability to take the perspective of and empathize with others, including those from diverse backgrounds and cultures. The ability to understand social and ethical norms for behavior and to recognize family, school and community resources and supports. This includes performance in the areas of quality customer service, perspective-taking, empathy, appreciating diversity and inclusion, applying equity and maintaining respect for others. Relationship Skills. The ability to establish and maintain healthy and rewarding relationships with diverse individuals and groups. The ability to communicate clearly, listen well, cooperate with others, resist inappropriate social pressure, negotiate conflict constructively, and seek and offer help when needed. This includes performance in the areas of individual and group communications, social engagement, culture alignment, appropriate navigation through the organization, conflict management , trust and credibility, recognition of others, collaboration and team building.
• Responsible Decision-Making. The ability to make constructive choices about personal behavior and social interactions based on ethical standards, safety concerns and social norms. The realistic evaluation of consequences of various actions and a consideration of the well-being of oneself and others. This includes performance in the areas of anticipating problems, identifying problems, diagnosis, analyzing situations, solving problems, evaluating, reflecting, determining alternatives, use of formal and informal channels, appropriate escalation, and ethical responsibility.
• Goal-Directed Behavior. Shows initiative of and persistence in completing tasks of varying difficulty. This includes performance in the areas of strategic alignment, conceptual and tactical thinking, planning, goal setting, time management, systematic application, and priority management.
• Optimistic Thinking. Has an attitude of confidence, hopefulness and positive thinking regarding organization and life situations in the past, present and future. This includes performance in the areas of change management, unexpected internal and external priorities, ambiguity, resilience, perseverance, gratitude, visionary thinking, learning from the past, and being in the present.
• Personal Responsibility. Shows a tendency to be careful and reliable in one's actions in contributing to group efforts. This includes performance in the areas of personal and professional accessibility, accountability, results orientation, promptness, service mindset, listening, confidence, compliance, providing feedback and coaching, thinking "one agency", continuous quality and performance improvement, innovation and creativity, and teamwork.
• Equal Employment Opportunity
• BBBSCO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
• Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

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