Client Account Executive (eCommerce/Fulfillment)

Qualifications:

Minimum of two years’ experience in a Customer Service position
Excellent written and verbal communication skills
Strong ability to multi task and prioritize in fast pace work environment
General knowledge of company’s products, services, client requirements, and company procedures and practices
Strong initiative for proactive-ness on behalf of the client and EchoData
Demonstrate professionalism in dealing with high stress related situations
Expertise with MS Office Basics Applications (MSWord, MSExcel…)
Mathematical skills for utilization in day to day order calculations
A general understanding and ability to communicate service and product capabilities to clients

Responsibilities:

Serve as primary contact for small, mid size and large accounts
Implement newly assigned accounts into the company
Provide assigned accounts with clear expectations of manufacturing process
Process and track daily Work Orders, Sales Orders, Shipping Orders
Coordinate and troubleshoot the production, scheduling and delivery of finished goods and raw materials with the Operations and Purchasing Departments
Utilize standard escalation policies and procedures to insure the highest level of service to assigned client accounts on a day to day basis
Train and meet periodically with account management team regarding major or minor detail issues significant to assigned accounts
Develop and maintain appropriate records and logs and any additional administrative paperwork required for account maintenance
Utilize formal reporting process to document errors with process or personnel
Review status of accounts on monthly or quarterly basis with VP, Client Engagement, Director of Client Services, Account Executive, and DFC Operator if applicable
Review House account status on monthly or quarterly basis with supervisor
Maintain a minimum Gross Profit margin for all purchased raw materials
Serve as back-up to other client accounts
Identify and recommend areas for process improvement to assure client satisfaction
Provide quarterly or annual House account sales forecasts based on account history and client input
Develop client meeting agendas
Identify client up sell opportunities for discussion with supervisor
Maintain pertinent client information in management database (Goldmine)
Provide clients with print and packaging recommendations based on program / project requirements
Develop and provide assigned accounts with project quotes based on established client pricing structures

In addition to the skills you would typically expect of an Account Manager, here are additional attributes in the optimal candidate:

Thrives in a dynamic and constantly-changing environment
Good organization skills
Learns quickly
Good project/task management skills
Able to re-prioritize based on new information
Enjoys a challenge
Enjoys streamlining processes
Good excel skills a plus
Participate in unspecified departmental projects or committees as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Serve as primary contact for small, mid size and large accounts
Implement newly assigned accounts into the company
Provide assigned accounts with clear expectations of manufacturing process
Process and track daily Work Orders, Sales Orders, Shipping Orders
Coordinate and troubleshoot the production, scheduling and delivery of finished goods and raw materials with the Operations and Purchasing Departments
Utilize standard escalation policies and procedures to insure the highest level of service to assigned client accounts on a day to day basis
Train and meet periodically with account management team regarding major or minor detail issues significant to assigned accounts
Develop and maintain appropriate records and logs and any additional administrative paperwork required for account maintenance
Utilize formal reporting process to document errors with process or personnel
Review status of accounts on monthly or quarterly basis with VP, Client Engagement, Director of Client Services, Account Executive, and DFC Operator if applicable
Review House account status on monthly or quarterly basis with supervisor
Maintain a minimum Gross Profit margin for all purchased raw materials
Serve as back-up to other client accounts
Identify and recommend areas for process improvement to assure client satisfaction
Provide quarterly or annual House account sales forecasts based on account history and client input
Develop client meeting agendas
Identify client up sell opportunities for discussion with supervisor
Maintain pertinent client information in management database (Goldmine)
Provide clients with print and packaging recommendations based on program / project requirements
Develop and provide assigned accounts with project quotes based on established client pricing structures

In addition to the skills you would typically expect of an Account Manager, here are additional attributes in the optimal candidate:

Thrives in a dynamic and constantly-changing environment
Good organization skills
Learns quickly
Good project/task management skills
Able to re-prioritize based on new information
Enjoys a challenge
Enjoys streamlining processes
Good excel skills a plus
Participate in unspecified departmental projects or committees as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.%8810005% %%sales%%