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Enterprise Mobility Technician
•29 days ago
| Estimated Pay | $22 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Boston, Massachusetts |
Compare Pay
Estimated Pay We estimate that this job pays $22.09 per hour based on our data.
$15.75
$22.09
$33.69
About this job
JOB TITLE: Enterprise Mobility Tech
JOB LOCATION: 100 Cambridge Street, Boston
WAGE RANGE*: $30-$35
JOB NUMBER: Client-24-1042-IT-IT001-100466
REQUIRED EXPERIENCE:
JOB DESCRIPTION
Our client is seeking an Enterprise Mobility Technician that will be part of the Mobility and Client Services Team under the directions of the Director of Client Services Management and Enterprise Mobility. Responsibilities include troubleshooting, installing, implementing, and administering mobile devices and providing Tier II support. Coordinate and monitor vendors and/or manufacture(s) for support. Work closely with the Director of Mobility and Client Services to help track requests, be on site no less than 3 days per week. Help manage requests of apps used by Agencies through Telecommunication MDM.
Education and Certifications:
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#Circa
JOB LOCATION: 100 Cambridge Street, Boston
WAGE RANGE*: $30-$35
JOB NUMBER: Client-24-1042-IT-IT001-100466
REQUIRED EXPERIENCE:
- Provide modern smartphone and tablet technology for Executive Office of Energy and Environmental Affairs workers across the state.
- Provide support for new and ongoing Mobility related projects.
- Provide support for mobile device migration efforts.
- Respond to requests from internal and authorized external business units in a timely manner for Tier II support: telephone, e-mail, remote control, and occasional on-site problem diagnosis and resolution for mobile device issues.
- Enforce mobile device policies and procedures in the MDM environment.
- Integrate commercial off-the-shelf and in-house mobile applications into the MDM catalog and ensure deployment of those applications.
- Cooperate with consultants for installations, deployments, and troubleshooting of new releases as needed.
- Manage service vendor(s) to ensure quality and provide feedback on ways the vendor(s) can improve services.
- Maintain system integrity and security by resolving issues from compliance scans.
- Maintain system configuration design documentation and MDM continuity documentation.
- Participate in team meetings and provide routine status updates.
- Evaluate current and next-generation mobile hardware, software, and services; recommend purchases.
- Collaborate and strategize with business units to formulate secretariat application reference manuals for mobile applications.
- Lend experience and insight into next-generation Mobile Device Management (MDM) services for a large enterprise.
JOB DESCRIPTION
Our client is seeking an Enterprise Mobility Technician that will be part of the Mobility and Client Services Team under the directions of the Director of Client Services Management and Enterprise Mobility. Responsibilities include troubleshooting, installing, implementing, and administering mobile devices and providing Tier II support. Coordinate and monitor vendors and/or manufacture(s) for support. Work closely with the Director of Mobility and Client Services to help track requests, be on site no less than 3 days per week. Help manage requests of apps used by Agencies through Telecommunication MDM.
- At least 3 years of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT related fields in a large enterprise organization. Experience working in state government is preferred but not necessary.
- 1-3 years of relevant work experience and basic knowledge with Mobile Device Management (MDM), Enterprise Mobility Management (EMM), or Unified Endpoint Management (UEM) and tools such as Workspace One (AirWatch), Telecommunication MDM, Apple Business Manager, and Microsoft Intune is a plus.
- Knowledge of industry trends and insight into mobility device use cases.
- Knowledgeable with both iOS devices.
- Strong customer and team orientation with a focus on collaboration, an ability to work independently, and a high level of professionalism and quality.
- Willingness to grow and learn with a new IT team in a cutting-edge technology discipline.
- Strong organizational and customer service skills with attention to detail.
- Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
- Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.
- Must be able to be on site at least 3 days per week.
- Must be able to travel between all locations and a have a valid driver's license.
Education and Certifications:
- Associates Degree in Computer Science, Information Technology, or an equivalent combination of education and work experience desirable.
- Mobility Platform Certifications (Workspace One (AirWatch), Intune, MobileIron, etc.) optional but preferred
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#Circa
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