Case Manager

The Salvation Army

Position Description

Galesburg 360 Life Center

Position Title: Case Manager

Job Summary: Provide case management services to clients to include, but not limited to: reviewing intake material for accuracy, assessing client needs, case plan development and compliance, act as a liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation

Report To: Director of Ministries and Operations

Supervises: N/A

Qualifications:

• Candidates must have a passion for fulfilling the mission of The Salvation Army
• Candidates must successfully pass the pre-employment background inquiry and annual motor vehicle check with a valid driver's license

Education:

• Bachelor of Science degree in social work, sociology, criminal justice or other related field. In lieu of a degree, candidates with a minimum of five years' experience in social work or case management with a social service organization will be considered.

Skills:

• Computer proficiency in: Microsoft Word, Excel, and HMIS Service Point is highly desired along with
• Excellent oral and written communication skills;
• Familiarity with local resources, Continuum of Care and homeless service providers;
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio economic backgrounds in a sensitive and culturally appropriate manner

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Essential Responsibilities:

• Conduct client intake interviews to determine eligibility for programs or agency referrals.
• Provide case management services to clients to include, but not limited to: reviewing intake material for accuracy, assessing client needs, case plan development and compliance, act as liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation
• Ensure that all clients have access to a case manager through appointments and walk-ins
• Establish first contact within appropriate time frame
• Meet with clients weekly or as otherwise determined
• Attempt to meet for discharge planning
• Document client information and progress through HMIS Service Point, SIMS by WellSky, or other required database.
• Record, track and submit statistical information as scheduled to maintain compliance with DHS, HUD, United Way, FEMA and The Salvation Army.
• Attend monthly Continuum of Care (COC) meetings as directed
• Determine client eligibility.
• Act as an advocate for clients when needed
• Maintain all client records ethically and confidentially.
• Strive to meet the outcomes of the grant projects. Position works alongside the following funding sources:
• Emergency Solutions Grant (ESG)
• Emergency and Transitional Housing Grant (ETH)
• Supportive Housing Program (SHP)
• Homeless Prevention (HP)
• Attend conferences, seminars and staff meetings as directed.
• In administering programs, uphold the policies, goals and mission statement of The Salvation Army.
• Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Assist with Seasonal Programming
• Maintain compliance in The Salvation Army's "Safe From Harm" Certification.
• Other duties as assigned by Director or Corps Officer

Position Ranking:

Regular Full Time, Non-Exempt, Pay Rate $20.00 per Hour

Physical Demands/ Work Environment:

Position is required to do basic business and office work. In order to successfully perform the essential functions of this position, the individual is regularly required to talk and listen, stand, walk, sit, use hands to finger, handle or feel. Individual must be able to reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. Individual must also be able to lift up to fifty pounds. The use of Office and Computer Equipment is necessary. Vision abilities will require close vision. Work may be performed indoors and occasionally require outdoors to attend meetings or see employee's. There is low to moderate noise level for this position.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.