ServiceNow Business Analyst - Hiring Immediately!

Role Overview:

Join our growing Digital Experience Platform team as a Business Analyst to facilitate our portal product delivery. In this role, you'll work closely with service line stakeholders including UX/UI, Product Design, Management, and Development teams to ensure project requirements are accurately captured, developed, and implemented. With a keen focus on user experience and business needs, you'll perform detailed requirements analysis and support the delivery of high-quality digital solutions and help drive a better user experience. This position demands a strong knowledge of ServiceNow EC Pro, design principles, and the ability to work across various functions within enterprise-wide strategic programs.

Key Responsibilities:

·      Facilitate workshops to align ServiceNow configurations with UX goals.

·      Act as a liaison between stakeholders and the development team throughout the project lifecycle.

·      Document and model business, process, and data requirements.

·      Collaborate with the Platform Delivery Team on release planning and estimates.

·      Support product backlog management, story authoring, and validation.

·      Translate technical details for non-technical service line stakeholders and contribute to process design and improvement.

·      Prioritize user-centric designs and solutions, and support change management activities.

Qualifications:

·      Bachelor’s degree or equivalent with at least 3 years of experience in a Business Analyst role focusing on ServiceNow platform, such as HRSD and EC Pro.

·      Proven experience in configuring and maintaining ServiceNow, with a deep understanding of its out-of-the-box (OOTB) user experience capabilities.

·      Exceptional communication skills, able to simplify complex technical information for non-technical audiences.

·      Solid experience in agile development environments and familiarity with agile tools like ServiceNow Agile 2.0.

·      Strong analytical, problem-solving, and project management skills, with a detailed and solution-oriented approach.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.