Michigan Inbound Calls Agent

Hybrid Customer Service Representative

Starting Pay: $17.00 hour

Training: 3-4 weeks onsite: 9am-6:30pm M-F (Paid Training)

Shift: 10:30am-7:00pm M-F (Hybrid role after training. Work from home 3 days a week – in office 2 days a week)

Employment Type: Contract-to-Hire

Location: Troy, MI – Candidates must live within 30 minutes of location

Working with an extensive client base, Aston Carter is searching for entry level customer service representatives in Michigan!

Benefits of this role:

Hybrid schedule after training! (All equipment provided)

Benefits available on the first day and frequent company events for employees

401k matching after contract period!

A Day in the Role:

Will be handling about 50-80 inbound calls per day, sometimes outbound depending on the situation.

This person will be responsible for handling inbound calls pertaining to homeowners’ insurance questions.

Will receive questions from borrowers, insurance agents and financial institutions.

When they are not taking calls on the insurance line, they will be taking calls on the mortgage

lines. (The candidates will be cross trained to handle all calls eventually)

Requirements:

Must have 6 months to 1+ year of customer service (food, retail, healthcare, business)

Must have at least a high school diploma

Microsoft Words, Outlook, Excel proficiency

Problem solver/ de-escalation handler

Able to multitask and prioritize when it comes to multiple complex projects or queues 

#TEKsystems #OwnChange

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.