General Manager

GENERAL PURPOSE OF POSITION: Responsible for all operations, training and development of all employees within a Halo Burger location. Directs and leads all employees in order to provide quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience at Halo Burger.

ESSENTIAL JOB DUTIES:

• Places the importance of exemplary guest service as the #1 priority

• Manages, trains and coaches unit employees, management and conducts orientation.

• Oversee and assigns unit employees and management to perform all duties in Basic Stations (Order Taker, Fountain & Frozen, Dresser, Fryers, Grill, Food Prep, Expeditor and Drive-Thru) as needed and depending on unit volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.

• Adheres to and monitors employee, management compliance of the Halo Country employee handbook, policies and practices. Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor or HR Manager.

• Performs opening and /or closing duties to standard.

• Monitors and makes appropriate adjustments to staffing levels during assigned shift.

• Prepares employee work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Halo Country policy and applicable law.

• Monitors and maintains inventory levels to ensure product availability and portion control. Places orders for food, paper and other supplies within cost control procedures.

• Monitors the performance of vendors.

• Completes and submits all unit employment-related records and payroll records.

• Immediately resolves guest requests and concerns in a respectful manner.

• Recruits, interviews and hires crew team members to achieve proper staffing levels.

• Determines compensation levels of unit employees within company guidelines.

• Prepares all necessary operational reports. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.

• Develops and implements a marketing plan.

ADDITIONAL DUTIES:

• If necessary, perform all duties in the Basic Stations (Order Taker, Fountain & Frozen, Dresser, Fryers, Grill, Food Prep, Expeditor and Drive-Thru) as needed and depending on unit volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.