Towing Dispatcher

Description:

Dillon Towing is looking for a top-notch Towing Dispatcher. The Tow dispatchers are required to maintain a high level of professionalism and self-control while working in stressful situations. Communication is key; being able to understand and relay information from the customer to the tow truck operator is essential. We offer competitive, hourly & weekly pay, and great benefits to our employees. Check us out!

Role and Responsibilities:

* Take calls from the customers and dispatch tow truck accordingly.
* Evaluate customer situation/needs and advise the tow drivers.
* Maintain control of the tow trucks and drivers, while ensuring that the customers’ situation/needs are taken care of in a quick and efficient manner.
* Keep customers up to date on their tow/job requests.
* Ensure that the drivers are charging the correct rate and filling their tow tickets out completely.
* Review and enter tow reports into TMW.
* Keep TMW current to what the tow trucks are doing.
* Help customers and Western with billing issues and corrections.
* Work as a team, keep the towing and company goals in mind at all times. Re-enforce goals and company policies to the drivers.
* Support the whole Western team in being profitable ·
* Helping drivers find locations and calling for more information on a job or tow.

Daily Tasks:

* Quote tow and landoll moves according to the rates set forth by the TGM
* Help drivers find locations and call for more information on a job or tow
* Relay information to the DS, OM, and TGM about customer issues

Work Schedule:

Full time, Monday - Thursday, 7am - 6pm, 4 - 10 hour days (1 hour lunch).

Job Type: Full-time

Salary: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements:

PREFERRED SKILLS

• Great Communication skills and professionalism.
• Organizational and prioritization skills.
• Attention to detail.
• Confidentiality is a must.
• Problem solving skills in an unsupervised setting.
• Ability to complete work on schedule.
• Intermediate Microsoft Excel required.
• TMW knowledge preferred.

ADDITIONAL NOTES

• Ability to work unsupervised, take control, grow as a professional, and develop professionals in your wake.

*****WE ARE A DOT REGULATED COMPANY SO ALL APPLICANTS MUST BE ABLE TO PASS A PRE-EMPLOYMENT DRUG SCREEN*****

Western Distributing Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.