Account Specialist

The Account Specialist is a front-line customer service contact who is responsible for ensuring that the needs of an assigned group of customers are identified and addressed using specific account strategies.

• Maintain and grow current business by developing and nurturing current accounts

• May actively seek and pursue new business opportunities

• Address incoming telephone calls, faxes, emails and any other communication in a timely manner

• Quote prices, lead times, credit terms to customer per established guidelines

• Follow up on quotes to close business or to determine the reason an order will not close

• Review and accept sales contracts including changes and expedites

• Manage customer accounts receivables to ensure that customers can place and receive orders easily

• Accurately enter necessary information into corporate databases

• Demonstrate an understanding of products and services

• Provide support to other Inside Sales team members as scheduled or as needed

• Attend training as needed or assigned

• Perform other duties or special project as assigned

• Associates degree and 2 years of related experience, or the equivalent combination of education and experience

• Strong organizational skills

• Ability to work well with others

• Ability to work independently with verbal or written instructions

• Ability to work basic math calculations

• PC experience; ability to use keyboard accurately and efficiently to enter data

• Ability to perform under pressure

• Ability to develop an understanding of company products and services

INDITES