Contract Administrator

SUMMARY

Responsible for ensuring that Contract with customers are fulfilled satisfactorily and that favorable relationships with customers are maintained. Collaborates with Sales and Marketing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Responds to all telephone and written Purchase Orders and Contracts. Interprets requirements and processes sales orders.
• Answers a broad range of general questions regarding the company and its products.
• Monitors contract performance and provides status concerning hardware delivery and other contractual obligations.
• Prepares correspondence, transmits contract data and submittals and other customer-required reports and documents.
• Reviews, interprets and negotiates terms and conditions in accordance with company acceptable provisions.
• Acts as administrative liaison between customer and intercompany department personnel; chairs contract reviews and supports customer audits.
• Maintains contract files to assure that all orders, change orders, schedules, correspondence, data submittals and all other pertinent documents are retained in active files through completion of all contractual obligations.
• Uses CRM system to establish communication visibility and maintain customer quotes.
• Ability to review and interpret customer scorecards.

QUALIFICATIONS

Previous experience in contracts, sales or other related discipline.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.S.) from four-year accredited college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and coworkers.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and gross margins.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

• Knowledge of basic commercial and government contract terms (FAR/DFAR provisions).
• Excellent verbal and written communication skills.
• Basic knowledge of Enterprise Resource Planning (ERP) systems and controls. Oracle experience is preferred.
• Ability to exercise good judgement and make independent decisions within delegated authority.
• Proficient with Microsoft Windows and Microsoft Office.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.