Client Concierge

Company Overview:

Novva Data Centers is at the forefront of redefining the digital frontier with our state-of-the-art, sustainable data center solutions across the Western United States. Our commitment to innovation, security, and environmental sustainability sets us apart, ensuring we meet the unique IT needs of businesses with our hyper-scalable and customizable data infrastructure services. We are looking for highly motivated and engaged individuals to join us in our mission to provide unmatched data center experiences through technology that respects both people and the planet​.

We are seeking a dynamic and client-focused Client Concierge to join our team. The ideal candidate will be responsible for providing exceptional customer service to clients visiting our facility while maintaining a strong focus on security protocols and procedures. As the first point of contact for clients and visitors, the Client Concierge plays a crucial role in upholding our reputation for excellence in client support and security.

High Level Responsibilities include but are not limited to:

1. Front Desk Operations:
   • Greet clients and visitors with a warm and professional demeanor.
   • Direct clients and visitors to the appropriate areas of the facility.
   • Manage incoming and outgoing mail and packages.
   • Support the Novva teams with office logistic coordination. Food, Office supply orders, etc.
2. Client Support:
   • Assist clients with inquiries, providing information about our services, offerings, and policies.
   • Ensure client satisfaction by addressing any concerns or issues promptly and effectively.
   • Coordinate with internal teams to fulfill client requests and resolve issues in a timely manner.
3. Security Management:
   • Enforce strict security protocols to maintain the integrity and confidentiality of our facility.
   • Monitor access to the premises, verifying the identity of all visitors and ensuring compliance with security procedures.
   • Respond promptly to security incidents or breaches, following established protocols for escalation and resolution.
4. Administrative Support:
   • Assist with various administrative tasks, including scheduling appointments, organizing meetings, and preparing reports.
   • Maintain cleanliness and organization at the front desk, conference and reception area.
   • Assist with other administrative duties as needed to support the smooth operation of the facility.

Qualifications:

• High school diploma or equivalent; additional certification in office administration or customer service is a plus.
• Proven experience in a customer service or client-facing role, preferably in a professional office environment.
• Strong communication and interpersonal skills, with a friendly and approachable demeanor.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Basic understanding of security principles and procedures, with a commitment to maintaining confidentiality and privacy.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Knowledge of data center operations and terminology is an advantage.

Benefits:

• Competitive compensation.
• Comprehensive health and wellness benefits package
• Opportunities for professional development and advancement
• Collaborative and supportive work environment