Operations Manager

The Operations Manager is a leader of each store's front of the house team and is focused on all operations of the front of the house as it applies to guest relations, food, vendor relations, personnel, cleanliness, and organization. The Operations Manager reports directly to the General Manager.

The Operations Manager at Black Walnut Cafe ensures that the front of the house operations meet expectations during a 50-55 hour work week. The Operations Manager is responsible for the store operations in the absence of the General Manager. They must maintain positive gues relations by ensuring proper personnel levels are met each shift, staff are prepared to meet every guest need and maintain spectacular restrooms and dining areas. Must manage security and shrinkage control, overall sanitation of dining room and personnel levels. Responsibilities include by are not limited to: guest relations, staff scheduling, inventory control, checking in orders, line check, prep lists, invoice processing including credits, working with other members of the management team.

Requirements:

• Maintain cleanliness and organization of the cashier line
• Place and receive orders during proper times
• Check product for our quality standards
• Maintain guest relations
• Visit every table once during meal
• Ensure all food pushed from kitchen meets expectations
• Maintain FOH staffing levels
• Shrink / security control
• Schedule writing
• Invoice Processing
• Training and proficiency of all FOH partners
• Ability to safely open and close the store

Additional Info:

• Must have high personal standards
• Ability to lift and carry up to 50 lbs
• Ability to be on your feet for 10-14 hours
• Computer skills
• Conflict management
• Great people skills
• Organizational skills
• Effective time management skills
• Written and oral communication skills
• Sense of urgency
• Ability to deal with upset guests
• Quick thinker
• Perform well under stress
• Motivate the staff
• Ability to teach and develop partners