Aire Serv Heating and Air Conditioning / Operations Manager

As an Operations Manager in an HVAC (Heating, Ventilation, and Air Conditioning) company, your role would involve overseeing and managing the overall operations of the company, ensuring smooth functioning and efficient delivery of HVAC services. Here's a comprehensive job description for an Operations Manager in an HVAC company:

1. Leadership and Management:

• Provide strong leadership to the operations team and promote a positive work culture.
• Set performance goals, monitor progress, and provide feedback to employees.
• Train, mentor, and motivate staff to achieve operational excellence.
• Foster teamwork and collaboration among team members.

1. Operational Planning and Strategy:

• Develop and implement operational plans, strategies, and procedures to achieve company objectives.
• Optimize resource allocation to ensure efficient and cost-effective operations.
• Analyze market trends, identify opportunities, and propose strategies to enhance business growth and competitiveness.
• Monitor industry standards, regulations, and technological advancements in the HVAC field and recommend improvements.

1. Project Management:

• Manage and coordinate multiple HVAC projects simultaneously, ensuring adherence to timelines and budgets.
• Collaborate with sales and estimating teams to review project requirements, proposals, and contracts.
• Allocate resources, including manpower, equipment, and materials, to execute projects effectively.
• Monitor project progress, resolve issues, and ensure customer satisfaction.
• Quality Control and Assurance:
• Implement and maintain quality control processes and standards for HVAC installations, repairs, and maintenance.
• Conduct regular inspections and audits to ensure compliance with safety regulations, industry standards, and customer requirements.
• Develop and implement corrective actions to address quality issues and improve overall service delivery.

1. Vendor and Supplier Management:

• Evaluate and select reliable vendors and suppliers for HVAC equipment, materials, and services.
• Negotiate contracts, manage supplier relationships, and monitor performance.
• Maintain inventory levels and optimize procurement processes to meet project requirements and minimize costs.

1. Customer Relationship Management:

• Collaborate with the sales team to understand customer needs and expectations.
• Ensure timely and effective communication with clients regarding project updates, schedules, and any issues that may arise.
• Address customer complaints or concerns promptly and implement measures to enhance customer satisfaction.

1. Health, Safety, and Compliance:

• Ensure compliance with health, safety, and environmental regulations in all operational activities.
• Develop and enforce safety policies and procedures to protect employees, clients, and the public.
• Conduct regular safety training sessions and promote a culture of safety awareness.

1. Financial Management:

• Prepare and manage the operations budget, tracking expenses and revenue.
• Identify cost-saving opportunities and implement measures to improve financial performance.
• Review financial reports, analyze variances, and provide recommendations for cost control.

1. Reporting and Analysis:

• Generate reports on operational performance, project status, and key performance indicators.
• Analyze data to identify trends, areas for improvement, and opportunities for growth.
• Provide regular updates to senior management on operations, challenges, and achievements.

To excel in this role, you should have a strong understanding of HVAC systems and services, excellent leadership and communication skills, and the ability to manage multiple projects and priorities

Minimum Skill Requirements:

1. HVAC Industry Experience: A solid background and knowledge of the HVAC industry are essential. Candidates should have previous experience working in HVAC installation, repair, or maintenance roles to understand the technical aspects of HVAC systems, equipment, and services.
2. Operations Management Experience: Prior experience in operations management or a similar leadership role is crucial. Candidates should demonstrate a track record of successfully managing teams, projects, and operations in the HVAC or related field. Experience in project management, resource allocation, and budgeting is highly valued.
3. Leadership and Team Management: Strong leadership skills are necessary for an Operations Manager. Experience in leading and managing teams, including setting performance goals, providing feedback, and fostering a positive work culture, is important.
4. Project Management: Experience in managing HVAC projects, including planning, coordination, and execution, is highly desirable. Demonstrated ability to manage multiple projects simultaneously, ensuring on-time delivery and adherence to budgetary constraints, is beneficial.
5. Customer Service and Relationship Management: Experience in managing customer relationships and ensuring high levels of customer satisfaction is valuable. Candidates should demonstrate excellent communication skills and the ability to address customer needs, resolve complaints, and build long-term relationships.
6. Health, Safety, and Compliance: Experience in implementing and enforcing health, safety, and environmental regulations in the HVAC industry is important. Knowledge of industry standards and best practices for safety and compliance is beneficial.
7. Financial Management: Experience in financial management, including budgeting, cost control, and financial analysis, is valuable. Candidates should have a strong understanding of financial reports, cost-saving strategies, and profitability analysis.
8. Problem-solving and Analytical Skills: Strong problem-solving and analytical skills are necessary for identifying operational challenges, developing solutions, and making data-driven decisions. Experience in analyzing operational data, identifying trends, and implementing process improvements is beneficial.
9. Technical Knowledge: While not always required for an Operations Manager role, having technical knowledge of HVAC systems, equipment, and installation practices can be an advantage. Understanding the technical aspects of the HVAC industry helps in effectively managing operations and addressing technical issues.

Benefits:

• Health Insurance - The Company pays 100% of the employee’s benefit.
• Eye and Dental Insurance - The Company pays 100% of the employee’s benefit
• AFLAC Supplemental insurance at employee expense (not required)
• 401K with a Company Match of 3%
• Paid Holidays: 5 per year
• Up to 4 weeks PTO based on tenure (must complete 90 days of continued employment to qualify for biweekly accrual)
• Short Term and Long Term Disability is Paid for by the company.
• 50K Life Insurance Policy Company provided and paid for.