Systems Engineer II

SUMMARY

The Systems Engineer II is responsible for all functions relating to the maintenance, installation, configuration and operation of technology infrastructures. The candidate must be an experienced technologist with a proven track record of hands-on network/hardware experience.

REQUIREMENTS

RESPONSIBILITIES AND DUTIES:

• Coordinate the planning and implementation of circuits for multiple providers.
• Create and maintain all facets of Microsoft environments with strong emphasis on best practices.
• Work directly with vendor contacts to resolve technical problems affecting the delivery of applications and services and/or uptime related to software/application solutions, servers, SAN technology, storage and peripheral equipment.
• Identify & troubleshoot server configuration and/or performance irregularities. Develop procedures to respond to these irregularities in a timely manner.
• Ensure entire infrastructure is properly monitored and alerts (regarding infrastructure interruptions and outages) are addressed in a timely and thorough manner.
• Provide oversight and escalation support for helpdesk. Oversee the execution and completion of assigned tasks.
• Provide technical direction and recommendations for infrastructure hardware/software and related technologies.
• Maintain and participate in on-call support schedule, primarily involving only mission-critical infrastructure outside normal business hours.
• Work with Desktop Support and Networking staff to determine and resolve high level problems
• Escalation / on-call responsibilities are required as part of this position
• Functions as an informal team lead and mentor to other team members
• Other duties as requested

EDUCATION AND EXPERIENCE:

• Minimum of 7 years of hands-on experience.
• Bachelor’s degree in Computer Science or related experience preferred
• The ability to lift and handle packages/hardware weighing up to 50 pounds
• Strong knowledge and experience in server, network and application performance monitoring, problem resolution, planning and execution
• Leadership experience a plus

TRAVEL REQUIREMENTS

• Domestic travel within California required.

SKILLS AND ABILITIES REQUIREMENTS:

• Exchange Server and Office 365, Windows Active Directory, including network design, implementation, domain migration, Exchange Server migrations
• Managed firewalls in HA pair configurations (FortiGate a bonus)
• Unix/Linux, SaaS and IaaS technologies, Apple/Mac technologies
• Experience with backup tools, image builds and server recovery

TECHNICAL KNOWLEDGE OR CERTIFICATIONS PREFERRED:

• SAN
• Citrix, Terminal Server
• Cybersecurity
• VMware (VCP 5 cert is bonus) and/or HyperV
• MCSE/MCITP
• CCNA or CCNP
• Exchange 20XX
• Office 365
• VMware ESXi / VCenter / VSphere experience
• Active Directory with experience setting up multisite environments
• DNS creation and troubleshooting
• Cisco switch and router experience
• Site to site routing
• Group policy
• Strong knowledge of DHCP/DNS/WINS/FTP
• Solid understanding of TCP/IP

FUNCTIONAL KNOWLEDGE AND SKILLS:

• Proficient with managing and prioritizing multiple projects
• Ability to partner with customers and hardware/software partners
• Strong communications skills and ability to impart information about technology services to prospects and clients
• Very good organizational skills for internal responsibilities and project management with clients
• Proactively identify potential problems and adjust schedules, timelines and service accordingly
• Manage own projects and prioritizes tasks according to deliverables
• Understand and contribute to the big picture while staying focused on the day-to-day tasks and agendas of the team
• Advanced networking skills including traffic shaping and design (prefer Meraki, Dell and Cisco experience)
• Well organized project management skills are a must
• Proven leadership ability to motivate and distribute tasks to co-workers in a team-oriented environment
• Superior analytical and problem-solving abilities with keen attention to detail

PHYSICAL REQUIREMENTS:

• Body Positions: Sitting and standing for prolonged periods.
• Body Movements: Arm and hand dexterity.
• Body Senses: Must have command of close and distant sight, color perception and hearing.
• Strength: Ability to lift and move up to 50-pounds.

WORKING ENVIRONMENT:

• Work in an office, where the climate is controlled.
• OSHA exposure category: I

1. Category I – Position includes tasks that involve exposure to Blood borne Pathogens.
2. Category II – Position includes tasks that do not have exposure to Bloodborne Pathogens, however employment may require unplanned Category I tasks.
3. Category III – Positions includes tasks that do not involve exposure to Bloodborne Pathogens. This position would not be required to perform Category I tasks.

The posted pay scale represents the range the Company reasonably expects to pay candidates for this position. The actual wage for this position may depend on factors such as experience and education, specific skills and abilities, alignment with similar internal candidates, marketplace factors, an applicable collective bargaining agreement, and Company business practices.