Field Service Technician

Join us at Easy Ice! We’re a growing small family company that offers an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We offer top level training for your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Easy Ice continues to grow and seeks a bright, highly motivated Field Service Technician to join our team in the Austin market. In this role, you work independently to clean, maintain, troubleshoot and install our ice machines. Enjoy great pay in fun atmospheres in restaurants, hotels, offices, warehouses – wherever ice machines are needed. If you are mechanically skilled, enthusiastic and able to forge lasting relationships among internal and external customers, we want to hear from you.

Responsibilities:

• Repair, maintain, and install ice machines to Easy Ice standards with no call backs in a timely manner
• Diagnose errors or technical problems and determine proper solutions
• Complete timely and detailed service reports on jobs performed at each site (digital photos, descriptions of issues, etc., to correct problems in the future) using the field automation system
• Occasionally purchase parts, supplies, materials in the field as required
• Operate and maintain company vehicle according to established policies and procedures
• The employee is often required to stand; walk; sit; use ladders; use hands to manipulate, handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 75 pounds
• Stands for extended periods of time (8+ hours per day)
• While the noise level in the work environment is usually somewhat quiet, often subjected to loud noises
• Ability to work flexible shifts and adapt to changing work schedules such as constant overtime

Qualifications:

• 1 + year experience in Refrigeration, HVAC, kitchen equipment, ice machines desired
• EPA required
• Ability to work a full-time schedule including overtime
• Ability to raise, lower, climb and balance on ladders safely
• Ability to work at ease at elevated heights (including on a roof)
• Clean driving record, drug test and background check required
• You possess the appropriate hand tools; company will provide specialty tools
• You can prioritize while working in a fast-paced environment
• You are organized, energetic, self-motivated, and reliable

Benefits:

• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Tuition Assistance
• Fitness Membership Reimbursement

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws