US - Call Center Specialist - Full-time / Part-time

Our client in the advanced-technology manufacturing industry is seeking a Call Center Specialist to join their team. As a Call Center Specialist, you will be part of the Customer Care Team supporting their Energy Conservation programs. The ideal candidate will have excellent phone etiquette, great interpersonal skills and adaptability which will align successfully in the organization.

Job Title: Call Center Specialist

Location: Colonial Heights, VA 23834

Pay Range: $17/hr

What’s the Job?

• Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner.
• Learn the client's portfolio of Energy Conservation programs.
• Uncover customer needs and interests, help customers navigate through the client's portfolio of Energy Conservation programs to understand which may be most beneficial.
• Discuss eligibility requirements as defined in the terms and conditions.
• Partner with program teams to ensure timely resolution of customer inquiries.

What’s Needed?

• High School Degree or Equivalent
• Prior call center experience, prefer a minimum of 3 years prior experience in call center environment
• Working knowledge of call center practices and technology
• Polished verbal communication skills
• Schedule flexibility, evenings may be required occasionally in the future (until 8pm) and one Saturday a month.

What’s in it for me?

• Hybrid Work Model: 3 days in-office, 2 days WFH
• Weekly pay
• Health/Dental benefits
• Educational and Professional Development Resources

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.