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Help Desk Technician
•9 days ago
| Estimated Pay | $46 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Humble, Texas |
Compare Pay
Estimated Pay We estimate that this job pays $46.33 per hour based on our data.
$28.6
$46.33
$65.88
About this job
Job Description
Job Description
Humble,TX - Salary Range 50k-60k - Veteran Only
Job Brief
This is an exciting opportunity to join a company during a growth phase. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. Works primarily from a helpdesk application but will run diagnostic programs, isolate problems, resolve technical issues, and determine and implement solutions. Must have exceptional customer service.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to end-user problems over the phone.
- Write/update technical documents related to help desk duties.
- Train computer users.
- Maintain daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve Tier 1 technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure the issue has been resolved.
- Escalate issues to designated tier 2 staff as necessary.
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