Mitigation Manager

Kustom US is looking for an EXPERIENCED Mitigation Manager to join our Washington team! In this role, you will be responsible for ensuring the seamless execution of activities to complete the project and guarantee client satisfaction. You will oversee the initial contact, manage dispatch and customer communication, as well audit estimation, billing and collections. If you are a hands-on leader who takes pride in their work, as well as their team, we want to hear from you. On our team, we do more than rebuild, we build trust. Apply Today!

Position Type: Full Time, Mid-Level

Salary Range: $55K-65K, Negotiable; depending on experience.

Incentives: Eligible for commission based off Gross Profit, as well as Sales & Marketing.

Schedule: 8AM-5PM Monday-Friday

Overtime: Based on volume additional hours (including nights and weekends) may be required.

Core Responsibilities:

• Oversee the prompt answering of incoming calls, manage team dispatch, and assign leads to the mitigation team.
• Direct and facilitate in converting mitigation jobs to reconstruction projects.
• Act as the primary point of contact for customers throughout the process and audit records of action.
• Work closely with the Estimator to ensure timely approximations are sent to the insurance companies.
• Oversee the loading of approved scopes to DASH and invoice distribution to clients and customers.
• Monitor and supervise the follow up for payments and collections.

Qualifications:

• High School Diploma/GED required, Bachelor’s degree preferred.
• 5+ years of water mitigation, fire restoration, and/or construction experience required, prior experience in a similar role highly preferred.
• Must possess stellar problem solving, decision making, conflict management, and sound judgement abilities.
• DASH software proficiency required.
• Strong organizational & leadership skills
• Excellent verbal & written communication skills.

What We Offer:

• Employee Growth Plan-we promote from within!
• Company Sponsored Personal & Professional Development Training
• Weekly Pay Schedule
• Paid Holidays & Time Off
• Multiple Individual or Family Health Options; including Free, PPO HAS/FSA
• Supplemental Dental & Vision plans
• 401K Retirement Plan with a 4% Employer Match on employees 5% contribution after one year
• Employer Subsidized Life Insurance
• Employee Discount Marketplace

About US:

Kustom has spent decades earning our reputation as a nationally acclaimed and industry-leading property restoration firm. We provide unparalleled property restoration services to commercial, industrial, and residential clients. Privately-owned and operated, our legacy is built on bringing the creative thinking, attention to detail, and high level of service it takes to ensure that life and business prosper as usual for our clients across the country.

Kustom US INC.-Trust That Builds!

Kustom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), disability, age, sexual orientation, gender identity, national origin, creed, citizenship, marital status, protected veteran, or genetic information. If reasonable accommodation is needed, please email hr@kustom.com for assistance.