Product Support Representative

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family owned business, and we’re WBE-certified.  

The Product Support Representative (PSR) is an experienced representative in the heavy equipment industry. You will be required to establish long lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one stop shop for all their equipment needs.

Responsibilities

• Assist customers by asking questions and listening carefully to their responses.
• Explain product performance, application, and benefits to customers.
• Resolve customer product issues.
• Address any customer complaints or concerns and come up with acceptable solutions.
• Successfully increase profit and productivity in parts and service market shares.

Qualifications

• Prior experience in the heavy equipment construction and/or agriculture industry
• Previous sales experience is required
• Strong independent work ethic
• Able to work within a team environment to achieve individual as well as branch goals
• Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers
• Clear and concise communications
• A strong sense of urgency, managing time well
• Proficient computer technology skills to utilize company authorized software, internet, email, etc.

Sales Benefits

• Competitive Base + Commission Pay Structure
• Frequent Industry Training

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Competitive Paid time off Policy
• Short/Long Term Disability
• Family owned and operated
• Annual Reviews
• Generous Incentive Plans

Compensation: $40,000 - $45,000 base plus commission

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.