Customer Service Manager

Seeking a Customer Service Management Maestro for a Leading Automotive Supplier

• $95,000
  
• Relocation
  
• Hastings
  

Are you a champion of exceptional customer service, ready to lead with a servants heart and a strategic mind? Join my client's team, a trailblazer in the automotive supply chain sector based in Hastings, and elevate your career to new heights. They are offering an attractive salary of up to $95,000 per annum for a talented Customer Service Manager. This is your chance to become part of an organization renowned for its commitment to quality, innovation, and employee development.

The Opportunity:You will spearhead the customer service department, ensuring your team excels in delivering top-tier service and support. With your leadership, the team will thrive on efficiency, professionalism, and continuous improvement, making every customer interaction outstanding.

Your Mission:

• Recruit, train, and mentor a cadre of customer service professionals, instilling a culture of excellence and growth.
• Strategize team schedules and workloads to ensure a seamless service experience for customers.
• Conduct insightful performance evaluations, guide disciplinary actions, and drive your team's professional development.
• Enhance customer service protocols and practices, ensuring alignment with the company's high standards.
• Proactively address and resolve customer issues, maintaining a calm and professional demeanor.
• Lead by example, fostering an environment where innovative solutions and a customer-centric approach are paramount.

What It Takes:

• A proven track record in management and leadership, with a knack for nurturing talent and a commitment to servant leadership.
• Stellar communication skills, both verbal and written, are non-negotiable.
• A strategic thinker, adept at problem-solving and passionate about team development.
• In-depth knowledge of customer service principles and a history of implementing effective service strategies.
• An organized, detail-oriented approach, coupled with proficiency in MS Office Suite, LN, Bon, PLM systems (preferred).
• Educational background: A Bachelors degree is desirable, alongside at least three years of leadership experience in customer service.

Why Make the Move?My client doesn't just offer a job; they offer a career pathway in an environment where your skills are valued and your professional growth is a priority. This is an opportunity to align with a company that not only meets but exceeds customer expectations through innovation, quality, and a dynamic team culture.

Elevate your career and make a real impact in a role where your leadership will shape the future of customer service excellence. Apply now to be the driving force behind a leading team in the automotive supply industry.