Guest Services Ambassador - Part-time up to 29 hours

Galveston Park Board is looking to hire a part-time Guest Services Ambassador to provide excellent customer service to residents and visitors. Do you find satisfaction in helping people? Would you like to work in the hospitality and tourism industry? Does working for a historic beach destination sound appealing to you? Are you familiar with the Galveston area? If so, please read on!

This public facing position earns a competitive wage of $17.30/hour. We also offer our part-time employees a 401(k) plan with a 5% employer match on a 3% employee contribution. If this sounds like the right customer service opportunity in hospitality for you, apply today!

ABOUT GALVESTON PARK BOARD

The Park Board of Trustees of the City of Galveston is a government entity that was created in 1962 for the purpose of directing all tourism efforts for the city. We are on a mission to promote and support tourism on the beautiful Galveston Island to foster an environment that establishes a great place to live, work, and visit. Our vision for the island is to make it a historic beach tourist destination that promises exciting experiences while also maintaining a high quality of life for its residents.

The island offers natural resources, attractions, events, and heritage that we wish to share with residents and visitors alike. Our employees are dedicated to inviting all to come and experience the island that we care so much about. This is why we give back to our employees with exceptional benefits and schedule flexibility to maintain a healthy work-life balance. After all, our employees are the ones that keep the organization running and highlight all Galveston has to offer!

A DAY IN THE LIFE OF A GUEST SERVICES AMBASSADOR

As a part-time guest service professional, you play a crucial role in providing assistance to the residents and visitors of our island. You handle inquiries involving Pay by Phone enrollment and services and answer questions related to the island such as restaurant, hotel, and shopping suggestions. By maintaining telephone etiquette and professionalism, you are able to handle a high volume of repetitive phone calls that may involve complaints from dissatisfied customers. You are able to remain friendly and helpful both with the public and other employees no matter the situation.

You are able to work effectively in an office setting. The physical demands of the job include sitting for extended periods of time with some walking and standing. You find great satisfaction in helping others, and this is what makes you perfect for this guest service role in hospitality!

QUALIFICATIONS FOR A GUEST SERVICES AMBASSADOR

•High school diploma or equivalent
•Certified Tourism Ambassador (CTA) certification or ability to become certified (CTA training provided by the Galveston Island Park Board of Trustees upon hire)
•Fluency in English both verbally and in writing, Spanish fluency a plus
•Ability to operate basic office equipment, telephone and headset and basic computer software programs, keyboard, and mouse
•Strong guest service skills

Do you have strong interpersonal skills? Can you balance multiple tasks while demonstrating good time management? Do you consider yourself a go-getter? Are you a team player? If so, you might just be perfect for this Guest Services Ambassador position in hospitality!

WORK SCHEDULE FOR A GUEST SERVICES AMBASSADOR

This guest service position works a part-time schedule of up to 29 hours per week. Operations are seven days a week and generally fall between the hours of 10 AM - 6 PM. Schedule for this opening is Monday AM, Wednesday AM, Thursday AM, Saturday all day, and Sunday PM.

READY TO JOIN OUR TOURISM AND HOSPITALITY TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this part-time guest service position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 77550