Sales Concierge

We are seeking a highly motivated and customer-oriented individual to join our team as a Sales Concierge. As a Sales Concierge, you will be the first point of contact for potential customers and play a crucial role in providing exceptional customer service while driving sales for our company. Your primary responsibility will be to engage with prospective clients, answer their inquiries, and guide them through the sales process to ensure a seamless experience. This role requires excellent communication skills, a strong sales acumen, and the ability to build rapport with potential customers.

Responsibilities:

• Customer Engagement: Serve as the primary point of contact for prospective customers, providing prompt and courteous assistance via various communication channels such as phone, email, live chat, and in-person interactions.

• Sales Support: Actively engage with potential customers, understand their needs, and present suitable products or services that align with their requirements. Offer personalized recommendations and upsell/cross-sell opportunities to maximize sales potential.

• Product Knowledge: Develop a deep understanding of the company's products or services, including features, benefits, and pricing. Stay updated on new offerings and industry trends to effectively communicate value propositions to potential customers.

• Relationship Building: Build strong relationships with prospective customers by establishing trust and credibility. Understand their preferences, needs, and pain points, and provide tailored solutions to enhance their buying experience.

• Sales Process Management: Guide customers through the entire sales process, from initial contact to purchase completion. Assist with order processing, payment collection, and any necessary documentation, ensuring accuracy and efficiency.

• Follow-Up and Follow-Through: Proactively follow up with potential customers to address any outstanding questions or concerns, providing additional information as needed. Maintain regular communication to keep prospects engaged and nurture leads until conversion.

• Collaboration: Collaborate with the sales team and other departments to ensure a smooth transition of leads and accurate transfer of customer information. Provide feedback and insights to help improve sales strategies and customer experience.

• Sales Reporting: Maintain accurate records of customer interactions, inquiries, and sales activities using the company's CRM system. Generate reports on sales performance and key metrics to track progress and identify areas for improvement.

Qualifications:

• High school diploma or equivalent; bachelor's degree in business or related field is a plus.

• Proven experience in sales, customer service, or a related role.

• Excellent interpersonal and communication skills, both verbal and written.

• Strong sales and negotiation skills, with the ability to identify customer needs and offer appropriate solutions.

• Demonstrated ability to build rapport and establish trust with potential customers.

• Detail-oriented with exceptional organizational and time management skills.

• Proficient in using CRM systems, MS Office, and other relevant software applications.

• Ability to work independently and as part of a team in a fast-paced environment.

• Flexibility to adapt to changing priorities and customer demands.

• Positive attitude, self-motivated, and target-driven mindset.

• If you are passionate about sales, possess outstanding customer service skills, and enjoy creating exceptional experiences for customers, we invite you to apply for the position of Sales Concierge. Join our dynamic team and contribute to the growth and success of our organization.

Must be able to work in a fast-paced environment under pressure managing changing priorities, meet deadlines, and be tactful and diplomatic.

JOB TYPE

• Full-time

• Monday to Friday

• 8 hour day shift

BENEFITS

• Health, Dental & Vision Insurance

• Company paid holidays

• Paid time-off

• PTO for Birthday

• 401K matching