Sales Administrator

WHO WE ARE…

Mid-Continent Instruments and Avionics, founded in 1964, repairs, designs, and manufactures aircraft avionics and other instruments to customers across multiple aviation segments. We operate one of the largest maintenance, overhaul, and exchange programs in the world. A leader in the design and manufacture of advanced lithium-ion aircraft batteries, USB chargers, inverters and converters, our True Blue Power products provide power solutions for the global aerospace industry.

THE POSITION…

As a Sales Administrator, you will be the first line of customer support. You’ll work with the best general, business, and commercial aviation customers from all over the world. You’ll keep them flying by receiving, entering, and administering orders for new product purchases and existing product maintenance. To be successful in this role, you’ll need to work across internal department lines to devise solutions that meet customer requirements, while providing a top-notch customer experience. Understanding and following processes is a key aspect of this role. You’ll be part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider.

THIS POSITION MAY BE FOR YOU IF…

• You have a minimum one year of experience in an aviation sales or customer support environment.
• You are proficient with CRM systems and Microsoft Office.
• You thrive in a team environment.
• You have strong attention to detail.
• You are organized, focused, and results oriented.
• You are a problem-solver with critical thinking and prioritizing skills.
• You are a people person and have excellent verbal, written and interpersonal communication skills.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.

WE WOULD REALLY LIKE IT IF… (but it’s not a deal breaker)

• You have a bachelor’s degree in a related field.
• You hold a Private Pilot’s License, Airframe and Powerplant License, or similar certification in the aviation field.

WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT…

• Serve as the point of contact for customers reaching out by phone and email
• Process customer orders and provide answers to their questions
• Collaborate with Inside Sales representatives to provide customers with accurate order, pricing, and lead time information
• Record all activities using the internal customer database system
• Communicate within the organization to create and implement customer solutions

WE ARE ONE OF THE BEST PLACES TO WORK…

• We provide competitive pay and a comprehensive benefits package.
• We promote an environment where you can excel in your career while still maintaining a healthy work-life balance.
• Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.
• We foster a friendly and inclusive workplace in which all employees feel valued, respected, and accepted.
• We are all on the same team. We communicate well with one another.
• We believe anything worth doing is worth doing right – every time.
• We have a flat organizational structure which allows for improved collaboration, easier decision-making, and effective communication between leadership and employees.
• We have frequent events to keep work interesting. Our food drive is super impressive, we have a food truck fest in the summer, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with prizes and we sponsor our employees in community walk/run activities.
• We have a small company feel even though we’re doing big things!

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required.