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Call Center CMA
| Hours | Full-time, Part-time |
|---|---|
| Location | Abbeville, Louisiana |
About this job
Job Description
Please be aware, the Call Center will initially be located in Abbeville, LA but will moved to Lafayette, LA in the near future.
Must have current certification in Medical Assisting
Conducts patient calls based on the specific processes for each assigned area
Adhere to Call Center scripts for the calls made and ensure the proper opening and closing to the conversation
Maintain or exceed productivity requirements while completing assigned duties
Thoroughly document conversations in a timely and accurate manner, including points of concern and any information provided to assist the patient
Maintain composure during stressful situations and handle these situations
Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution
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