Hair Stylist/Salon Professional (Bilingual)- Sally Beauty- Phoenix AZ

Overview

Job Description

Bilingual needed: Candidate highly preferred to be fluent in both English and Spanish, written, verbal and conversational.

Essential Function
Salon Professional duties includes hair consultations, building the customers confidence to do it themselves, lead DIY education based services, lead workshops, educate the customer on products, stay updated on the latest hair trends and techniques, and create content for social media.
Primary Duties
70%
Customer focused - Demonstrates a commitment to providing outstanding customer service
Inspire and educate every DO IT YOURSELF customer
Provides step by step education based services for customers
Demonstrate and sell Sally Beauty products
Proactively develop new customers
Assist and converts customers to products or services
Consistently increases client retention by building relationships and pre-booking appointments for DIY workshops
Show willingness to grow and continue education to maintain knowledge of the current trends
Safe use of equipment and chemicals
Perform all necessary duties for operational excellence (i.e. station sanitation, laundry duties, effective management of appointment booking systems)
Attends and completes training, as related to Studio by Sally

10%
Books appointments for workshops
Lead DIY workshops in a group setting
Must be comfortable speaking to groups during workshops

10%
Assist store in selling product, product maintenance, and customer service

10%
Ability to create content for social media as directed by Studio by Sally
Ability to create and share a professional stylist profile

Knowledge, Skills and Abilities

High school graduation or GED completion.
Licensed by the state for which you are applying for a role with Studio by Sally
Passion for educating customer through DIY methods
Proficiency with hair tools
Excellent interpersonal skills
Good verbal communication
Solid understanding of color theory
Creative mindset and a good eye for design
Ability to create content for social media, with correct spelling
Ability to work a flexible schedule
Ability to work nights, weekends and holiday

Competencies / Attributes

Focus on customers – Passion for delivering great customer experience
Passionate Learner, Flexible and Agile Adapter in a fast moving environment
Accountable for the customer experience
Problem solver, with a Can Do Attitude
Engage and Inspire: High energy with a strong sense of urgency
Earns trust with both the internal and external partners
Works well with others
Strong communication skills
Ability to create content for Studio by Sally as directed
Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for the stores.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

X Task Level High Departmental/Division Level High

Project Level High Consultative Level High

The amount of discretion or freedom this position has

x Strict Adherence to Guidelines

Interprets and Adapts Guidelines

Develops and Implements Guidelines

Working Conditions /Physical Requirements

The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

Manager Signature Date

Compensation Signature Date

Starting at $16hr. depending on experience%39919509% %%personal%%