Dispatcher

seeking Dispatchers who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly.

Critical results include:

• Phone calls answered promptly and hold times kept to a minimum and according to contract.

• Passenger database maintained accurately and new entries complete and accurate.

• Reservations complete and accurate, all pertinent information available.

Job Responsibilities:

• Answer passenger calls collecting all necessary trip information for the permissible time period.

• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.

• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.

• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.

• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.

• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.

• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.

• Maintain accurate records and appropriate filing systems.

• Communicate effectively with operations staff regarding scheduling or passenger issues.

• Ability to handle multiple tasks accurately and effectively.

• Excellent customer service.

• Professional demeanor and appearance.

• Reliable in attendance.

• Team player and helpful to staff, management, and peers.

Talent Requirements

• High School diploma or equivalent; some college preferred.

• Previous clerical, data entry, customer service experience preferred but not required.

• Must be able to fluently speak, read, and write English. Bilingual (Spanish) a plus!

• Customer service.

• Data entry.

• Knowledge of service area.

• General knowledge of windows-based computer operating systems.

• Ability to communicate effectively on all levels.

• Ability to use multi-line phone system.

• Salary - $15.91 hr.