Warranty Claims Analyst

Summary

We are seeking a detail-oriented Warranty Claims Analyst responsible for warranty claim documentation and claim review or submission. In addition, this position will be responsible for monitoring and reporting warranty claim reimbursement. The Warranty Claims Analyst position will be a direct report of the Warranty Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Establish and maintain accurate and timely warranty claim submissions and reviews.
• Improve efficiency of warranty claim and review process.
• Identify and implement key performance indicators for improving manufacturer reimbursement.
• Coordination with branch Service and Parts departments for all warranty activities.
• Analyze areas of improvement that would increase claim reimbursement percentages.
• Apply known successful processes to all branches for continuity in claim submission and reimbursement performance.
• Provide instruction on manufacturer’s warranty terms and conditions.
• Work with manufacturers to expedite payment of claims and maximize reimbursement percentage.
• Administer Rudd Warranty, including review and accurate decisions relating to claim coverage.
• Ability to analyze financial and operating data to identify issues or opportunities relative to warranty trends.
• Ability to read, analyze and interpret warranty policy and procedures and coverages.

Education and/or Experience

• High School diploma or equivalent required.
• 3-5 years related manufacturer and/or distributor experience.

Communication Skills

• Ability to enhance the company's image with manufacturers.
• Ability to diplomatically handle warranty issues and resolve problems using excellent verbal and written communication skills.
• Can effectively present information and respond to questions from managers, employees, and manufacturers.

Computer Skills

Computer literate- Internal Operating Systems, Microsoft Office Operating Systems: Excel, Access, and Word.

Physical Demands

While performing the duties of this position individual will be required to utilize the computer screen and keyboard for long periods of time. Answer telephone, bend, reach, light lifting of files.

Work Environment

General office environment.

Position Type and Expected Hours of Work

• This is position is classified as full-time.
• Normal Days of work are Monday through Friday.
• Overtime may be required on occasion as needed.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the personnel for this job. Duties, responsibilities, and activities may change at any time.

EEO/AAP Statement

Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Incumbent or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans.