Healthcare Customer Support

Summary:

Will be working with the billing team doing to the verification work. Will be using Excel heavily and will be processing new information through patient accounts. If any information is missing they will be finding ways to find the missing information. Part of the position will entail reaching out to current patients to gain information needed for their accounts. They will be working with paper reports processing them into the system when updates need to be made.

Description:

• Answer inbound calls from customers about their financial needs and account inquiries.
• Research customer accounts and navigate multiple screens to obtain correct information.
• Respond promptly to customer inquiries.
• Use creative resolutions to help solve customer issues.
• Follow all policy procedures and policies.
• Educate clients on benefits of products and services.

Requirements:

• Highschool diploma or higher.
• Proficient in customer service and electronic documentation.
• Professional demeanor with internal and external customers.
• Previous successful customer service roles.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.