Technical Solution Architect

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 224,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you're in the right place. 10+ years Overall Fully Remote, Hybrid, or Fully OnsiteLocation: Houston, Texas, USA Relocation Package is offered. Job Description- Solutions Architect Principal Responsibilities Establish trusted advisor relationship with decision makers. Develop and implement innovative Workforce Software solutions that are tailored to meet the client s needs. Consult with customers on system configuration, industry specific features and system processes and procedures. Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership. The consultant will account for all project time. Analyze enhanced requirements and creating process documentation, diagrams and feature specifications Troubleshoot and resolve complex customer environment problems. The consultant will communicate with customers in a timely, professional manor and will escalate issues to the Project Manager as necessary. Escalate Product Issues when all avenues of resolution are exhausted Escalate gates to success, as necessary personnel, scope changes, billings, etc. The consultant will portray a positive, proactive and professional work ethic to the customer and the people he or she interacts with on a daily basis. Creating and maintaining Customer Satisfaction and reference ability of customers is a primary goal for the position. The consultant will look to enhance the effectiveness of the position by instilling into the work environment efficiencies and tools that can be used by Kronos to better Sell and Service our customers. Determine technical risk and issues and suggest mitigation options. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Minimum of 10-12 years of experience in the implementation and/or support of Workforce Software solutions Bachelor s degree in Computer Science, Information Systems, or equivalent education or work experience. Hold current Workforce Software Certifications Experience with multiple operating systems implementations. Experience in implementing web-based technologies Demonstrated communication skills both written and verbal with senior executive levels of the organization (internal and external) Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. Ability to manage multiple projects in an organized manner. Ability to analyze and solve complex problems and propose solutions. Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Good-to-Have: Must have excellent communication skills. How You’ll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.