Hotel Front Desk Agent

Normandy Farm is seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered.

JOB SUMMARY:

If you are friendly, pleasant, and committed to high standards of customer service with attention to detail, we invite you to join our team. We operate a busy hotel and are looking for a reliable and charming Front Desk Attendant. We want smiles, dedication, and the ability to create a comfortable upscale atmosphere for our customers.

Front Desk Agents make the first impression on our guests by extending a warm welcome and a friendly smile, and additionally provide information about the hotel and local area. Front Desk Agents are responsible for guest check-ins and check-outs. They work closely with all hotel departments, particularly our Sales team, Restaurant and Wedding planners. You must be available to work any day of the week including holidays.

Part-time employees are expected to work a minimum of 3 Days (24 hours per work) and able to work the following shifts.

(7:00 AM - 3:30 PM) and (3:00PM - 11:30PM)

This role will undergo a pre-employment background and drug screen.

Front Desk Agent Functions:

• Assists guests with front office related inquiries in an efficient, courteous, and professional manner.
• Registers guests and complies with special requests whenever possible.
• Keeps the front desk organized and clean.
• Ensure the proper use of radio etiquette within the department.
• Ensure correct and accurate cash handling.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Maintain and monitor ‘Lost and Found’ procedures and policies according to Hansen Hospitality standards.
• Accurately and efficiently inputs information into computer systems.
• Completes the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
• Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc. at the front desk.
• Monitoring the lobby and making sure it is up to Hansen Hospitality standards.
• Fulfills guests’ requests (i.e. places phone calls, holds letters or packages, etc.)
• Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
• Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff.
• Attends and participates in all training sessions and team meetings.
• Develops and maintains positive working relationships with others while listening and responding in an appropriate manner.
• Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct.
• Notifies and reports any problems or concerns to management.
• Reports to Front Desk Manager

• Must be at least 18 years old.
• High School Diploma or Equivalent
• Hospitality Management Student or graduate (Preferred)
• Possess a basic knowledge of excellent service standards as well as etiquette.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Available to work weekends, evening shifts and major holidays (Christmas, Easter, Mother’s Day, Thanksgiving, along with other special events)
• Thoroughly understands and follows proper credit, cash-checking and cash handling policies and procedures
• Understands and monitors room status information
• Knows room locations, types of rooms available and room rates
• Mandatory compliance with all safety regulations, procedures, policies, and rules
• Regular and predictable attendance.
• Always arrives punctually in full uniform with a neat & professional appearance
• Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
• Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance.
• Must be able to multitask several different actions at once.
• Experience with a full-service hotel/guest relations preferred.
• Experience cashiering is preferred.
• Authorized to work in the United States
• Must have reliable transportation to and from work.
• Fluency in a foreign language is a plus.