Bellperson

POSITION SUMMARY:

The Bellperson is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The Bellperson is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable in accordance with the Hotels standards.

DUTIES AND RESPONSIBILITIES:

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
• Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name.
• Deliver the morning newspapers to each occupied guest room.
• Make deliveries to guest rooms as instructed.
• Store and retrieve luggage and other objects for guests.
• Be aware of daily hotel activities, group, and VIP arrivals. Communicate special guest requests to the Guest Service Agent and or Front Office Manager/Manager on Duty.
• Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable. Communicate needs to the Guest Service Agent and or Front Office Manager/Manager on Duty.
• Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible.

PRE REQUISITIES:

• Must be eligible to work in the United States.
• Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays

EDUCATION:

High School diploma, general education degree or international equivalent preferred.

EXPERIENCE:

Previous guest service, front door or bell service experience in a luxury property preferred. Previous customer service experience preferred.

LANGUAGE SKILLS:

Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.

PHYSICAL ABILITY:

• Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles.
• Ability to lift up to 50 lbs. as needed
• Maintains strong personal image and uniform standards