Supervisor, Non-Medical Counselor (NMC) Program

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are excited about the opportunity to be awarded the contract and will be filling these roles based on contract award notification which we anticipate in 2024.

Position in this function is responsible for supervising performance of non-medical counselor staff. Ensure staff are available as scheduled, trained in relevant systems and follows policies and procedures. Reviews reports/data in order to coach team members to meet metrics successfully.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Must be available for shifts between 8:00am-8:00pm CST Monday-Friday

Primary Responsibilities:

• Supervise the daily operations of NMC staff
• Be available to assist staff with risk calls or calls requiring additional consultation
• Coach and train current staff, deliver information to NMC team regarding new and changed procedures, policies, etc.
• Monitor and manage individual and team performance; offer constructive and positive feedback to team members and coaching for continuous improvement and development
• Participate in the Quality Assurance Program
• Conduct staff meetings, supervisor team meetings and clinical case consultations meetings
• Regularly meet one-to-one with team members for performance, skill building and engagement
• Provide weekly management reports to Associate Director
• Coordinate and participate in training of new staff
• Assure schedule adherence to optimize availability of staff
• Track time and attendance
• Serve as a liaison with other Optum departments
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Independent professional license, such as Licensed Psychologist (L.P.), LMFT, LICSW, LPC, LCSW and LPCC
• Current unrestricted Behavioral clinical license
• 5+ years post graduate clinical or social services experience
• Experience in brief cognitive-behavioral, problem solving/family/crisis interventions with knowledge of Solution Focused and Motivational Interviewing techniques
• Proven experience in ability to coach and mentor employees/team members
• Proven strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks
• Competency in using multiple PC applications including Word, Excel, case management software, Internet applications
• Proven ability to work with a culturally and geographically diverse population
• Proven ability to address a variety of problems and issues as presented by callers
• Proven ability to work flexibly and creatively with other professional team members
• Proven solid written, verbal and interpersonal skills are required. Qualified staff must be able to use various computer applications and move through computer screens while talking with members
• Proven solid, collaborative, proactive communication and interpersonal skills
• Proven highly motivated and the ability to work independently and within a team environment
• Pass a National Agency Check and Inquiries (NACI) Clearance and Criminal
• History Background Check and FBI Fingerprints Check
• Ability to prove US Citizenship and must speak fluent English

Preferred Qualifications:

• Independent professional license such as LPC
• Leadership experience
• Military service/military family member and/or solid familiarity with military culture and command structure

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New York, New Jersey, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.