Customer Support Specialist - Part-time

Description:

As a customer support specialist within the customer service & inside sales team, your primary duties are to respond to customer inquiries, provide timely quotations, conduct purchase order reviews, follow customer screening procedures, and perform accurate order entries. You will be monitoring order progression from original quotation to product shipment and be helpfully engaged along the way with external customers and internal colleagues.

Essential Duties and Responsibilities include the following.

• Accurately and efficiently manage the repair and rental processes: customer orders, provide accurate order entry and price quotations, , tracking, and ensuring timely customer follow-up pertaining to delivery times, warranty periods, etc.
• Initiate the equipment diagnosis process for customer-owned equipment by preparing and sending the equipment valuation form to Service/Repair. After diagnosis and upon receipt of the completed equipment valuation forms, generate customer price quotations for serviced and/or repaired equipment.
• Receive, screen, and route Company phone calls in a professional and consistent demeanor while soliciting customers' needs and appropriate information to assist them (such as customer name and order requisition, and customer needs such as: status updates, lead times, pricing, product availability, technical assistance request, etc.); assist if able or relay customer to the appropriate sales representative.
• Provide timely, proactive communications to customers including immediate assistance on telephone inquires and responses to customer e-mails.
• Develop and maintain knowledge of Company products, services, reference materials, and catalogs.
• Develop professional relationships and build rapport with customer contacts and sales representatives and effectively interface with other departments.
• Maintain equipment and contact databases with pertinent information from sales orders shipped.
• Maintain sales filing system including invoices and purchase orders.
• Create a positive image of the Company through excellent customer service.
• Manage Return Merchandise Authorization (RMA) processes for service and sales departments.
• Attend production meetings and coordinate between production and sales departments.

Additional Skills & Qualifications:

- 2-4 years of Customer Service Experience in professional setting. (Strong preference for Inside/aerospace/defense experience BUT not must - WILL TRAIN)

- Must be proficient in microsoft office

-Strong attention to detail

- ERP is Epicor, BUT WILL TRAIN (Nice to have system experience)

- Minimum high school diploma or GED

- 4 years prior experience in a customer facing role, preferably within aerospace or other technical fields. (NICE TO HAVE)

- You will need computer competency to perform data entry and information queries, as well as some mathematical ability such as used to calculate percentages and measures of cost.

- You will also need to become familiar with company's product lines and to understand the basics on how they are utilized by our customers.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.