Team Lead

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! Role Title: Team Lead Location: New Hudson, MI (On-Site 3 days per week and remote) Duration: 12+ Months (Possible Extension) Role Type: W2 Contract Engagement Engagement Description –Team Leader responsible for 5 Bargaining Unit employees and additional peak support staff. Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives. Top 3 Required Skills/Experience – • Leadership • Attention to Detail/Organizational skills • Coaching/Development skills Required Skills/Experience – Monitor and analyze proficiency and quality efforts of subordinate personnel. • Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration. • Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary. Education/Certifications – • Bachelor's Degree in related field preferred. • A minimum of 60 college credits is required. • Three (3) years customer service, or claims processing, or membership and billing experience required • Two (2) years experience in a leadership role preferred ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. • Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary. • Select, train, develop, appraise and counsel support staff personnel. • Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. • Monitor and analyze proficiency and quality efforts subordinate personnel. • Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration. • Recommend and implement new or improved systems which will enhance or expedite work. The four pillars of our company are to: • Set the bar high for what a company should do • Create jobs • Offer people an opportunity to succeed and change their station in life • Improve the communities where we live and work through volunteering and charitable giving As an S3 employee, you’re eligible for a full benefits package that may include: • Medical Insurance • Dental Insurance • Vision Insurance • 401(k) Plan • Vacation Package • Life & Disability Insurance Plans • Flexible Spending Accounts • Tuition Reimbursement As an S3 employee, you’re eligible for a full benefits package that may include: • Medical Insurance • Dental Insurance • Vision Insurance • 401(k) Plan • Vacation Package • Life & Disability Insurance Plans • Flexible Spending Accounts • Tuition Reimbursement