CAHPS Manager - Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The CAHPS Manager will be responsible for driving the efforts to monitor and improve CAHPS goals by developing, implementing and monitoring a successful strategy to achieve client CAHPS goals and objectives. This position will engage across the organization and with UMR clients to operationalize key efforts in monitoring and achieving improvements.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Acts as primary CAHPS Manager
• Collaborating with leadership, develop and drive tactical plan that can be leveraged across the enterprise to achieve CAHPS goals
• Manages vendor relationships to support CAHPS program
• Analyzes key KPI's and data to derive progress and opportunities for improvement
• Establishes and reviews performance metrics on a regular basis to ensure efforts are on track to deliver results, conducts executive level presentations to highlight progress, challenges and opportunities
• Works closely with leadership teams to ensure results of member satisfaction/retention activities are consistent with objectives
• Identifies technology support needs that help facilitate CAHPS goals
• Manage projects and interventions from inception to completion
• Assists markets with CAHPS related support activities as appropriate (i.e-questions, training, data, etc.)
• Maintains integrity and quality of data and assures data conformity meets operational requirements and goals
• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Support short- and long-term operational/strategic business activities through analysis
• Highlight operational trends to management supporting strategy for remediation if needed
• Work with others to drive the identification of the skills, duration and effort required for successful project execution
• Establish/apply quality objectives, criteria, standards and levels using appropriate quality management methods, with stakeholder input (e.g. key performance indicators, scope definition)
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years working experience in CAHPS implementation, strategy and quality improvement compliance activities
• 5+ years of experience working in a complex matrixed work environment with competing priorities
• Experience in vendor relationship management
• Project management experience in a managed healthcare setting
• Intermediate level of proficiency with Excel, Word, PowerPoint and Microsoft Teams
• Demonstrated ability to lead and influence cross-functional teams

Preferred Qualifications:

• Active and unrestricted Registered Nurse license in primary state of residence
• Experience using collaboration and diplomacy to work as part of a matrixed, inter-disciplinary team
• Experience with content creation, storytelling, and ability to define key takeaways for clinical, operational and financial stakeholders
• Working knowledge of HEDIS measures, strategy, implementation and management
• Proven solid executive presence and client-facing skills; Customer-oriented
• Proven solid communication and interpersonal skills and the ability to build and maintain relationships
• Proven to be self-motivated; able to manage several projects at once
• Proven to be skilled at engaging decision-makers and stakeholders by presenting compelling real-time reports
• Proven exceptional writing and presentation skills, including use of PowerPoint

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.