Mid Market Strategic Account Executive - Richardson, TX

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The primary duty of the Mid Market Strategic Account Executive is to retain existing business working directly with assigned distribution partners and customers.

Primary Responsibilities:

• Sale of renewals and NBEA for both medical and specialty lines in groups of 51-99 eligible subscribers
• Demonstrates exceptional service through the development of strong relationships with assigned distribution partners
• Establishing and maintaining a regular schedule of customer connection points during the plan year (I.e.-virtual touch points, face to face, written communication)
• Collaborates sales efforts targeted at potential new and renewal accounts; collaborate with Account Executive to determine appropriate product(s) to position to assigned distribution partners
• Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective actions / steps to ensure issue resolution
• Education of distribution partners and customers on new products and offerings
• Trains and consults with distribution partners and employers on enrollment, benefits and electronic service processes
• Gathers data and identifies trends through strategic analysis of existing cases and offers solutions to meet customer needs
• Provides internal process improvement strategies (i.e. research issues to analyze root causes and determine corrective action; identify trends in process metrics and service issues.)
• Influences, demonstrates and trains employer groups about UnitedHealthcare's online electronic services, tools, and technologies
• Coordinates with the Field Account Managers on account management aspects of supporting existing customers
• Promotes and supports the Service Model, partnering with the appropriate service team for issue resolution
• Participates in special projects as requested by management
• Demonstrates understanding of national and local market dynamics and trends and how they may impact United Health Group / prospect / customer / and brokers
• Provides regular updates and analysis with assigned distribution partners, on quarterly bonus and United Advantage qualification and develop strategies to address performance gaps
• Detailed understanding of all UnitedHealthcare products, services and solutions
• Navigates UnitedHealthcare internal departments to produce positive service results for clients and the company
• Ensures the implementation of renewal plan changes are managed through the entire renewal process for both medical and specialty business

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience.

Required Qualifications:

• State Life and Health Insurance License required or willing to obtain within 30 days
• Maintains a valid driver's license
• 2+ years of successful sales, sales support or account management experience in the Group insurance industry; with medical or specialty group benefit products
• Demonstrated knowledge of group employee benefits
• Demonstrated relationship management skills
• Proven superior customer service skills including a sense of urgency and ownership for resolving client issues
• Proven excellent group presentation and training skills
• Travel as required, up to 50% locally

Preferred Qualifications:

• Proven solid problem solving and organizational skill
• Proven underwriting, financial and analytical skills
• Proven excellent communication (written and verbal) and listening skills