IT System Administrator

Description:

IT Systems Administrator

Reports To: General Manager
Department: Administration
Status: Full Time, Year Round

Pay Range: Salary $65,000 - $85,000

Date: 02/22/2024

POSITION SUMMARY:

The IT Systems Administrator installs, configures, maintains, supports, trouble-shoots hardware, software and connectivity issues. The IT Administrator coordinates training for software programs and serves as the onsite expert on POS systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinates the installation and configuration of IT systems and hardware
• Coordinates and ensures completion of software and hardware training
• Provides front-line support for end users in coordination with the associated vendor
• Trouble-shoots and coordinates system issue resolution and repair
• Maintains hardware including computers, network infrastructure, security systems, peripherals, and all related devices.
• Maintains documentation for all IT systems and hardware in a centralized, backed up location
• Serves as main point of contact for POS system management; becomes software expert user by building strong relationships with vendors and learning system to troubleshoot on his/her own
• Ensure organized installation of workstations, POS, AV to company standard
• Ability to professionally install basic wiring and ports
• Responsible for installation and maintenance of all indoor/outdoor security cameras
• Other duties and projects as assigned

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Establish and maintain a positive, professional working relationships with team members of all levels
• Receive and complete work orders in a timely manner, or forward to the appropriate employee/company
• Primary boots-on-ground employee for technical issues
• Establish internal file system or maintain current SharePoint files and provide training for use of either
• Troubleshoot general software issues
• Maintain Tickets, Retail, and Rentals item databases

SKILLS, KNOWLEDGE, AND ABILITIES:

• Excellent communication skills
• Patience, poise, ability to remain calm in a crisis
• Desire to work independently with minimal direction
• Good organizational and follow-up skills
• Significant IT experience including hardware, software and operating systems
• Experience in the ski industry a plus

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• Experience with Axxess, accesso, Digital Dining and Square Software applications preferred
• College degree, vocational training, or extensive professional experience in IT required
• Must clearly read, write and communicate in English
• Minimum 6 years experience in IT or related field in the installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals required
• Proficiency with install, configuration, and use of Microsoft operating systems, common applications such as the Office365 suite, and to learn and support configurations of highly customized applications; telecom experience is a plus
• Significant IT experience including hardware, software and operating systems

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Indoor and outdoor work in a mountain environment
• Dexterity to use keyboard and install wiring
• Requires working on weekends and on holidays throughout the year and some evenings.
• Must work in cramped spaces: under desks, behind computer equipment, and in wiring closets
• May work on ladders, roofs, ceilings and other high locations
• Must be able to lift and carry at least 40 lbs. (computers, monitors, printers, etc.)
• Use various hand tools such as screwdrivers, cable crimpers, etc.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

TAGS: ski resort, IT, information technology, hardware, software, troubleshoot, technical, customer service, operating systems

Requirements: