Restaurant General Manager

JOB SCOPE:

• Provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence
• Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization
• Total operational and financial responsibility for an individual unit
• Expected to spend the vast majority of the time supervising, training and leading employees
• Overall responsibility for managing a $500k - $2.0m restaurant with average of 500-800 daily transactions
• Accountable for new manager on-boarding, orientation, training and supporting new manager transitions
• Fulfill the Market / Area training expert role which includes the 30/60/90 day targeted new manager training plan

POSITIONS SUPERVISED:

• Assistant Manager(s), Shift Manager(s), Restaurant Team Member(s) and Management Trainees
• JOB QUALIFICATIONS:
• High School Diploma or GED preferred
• 1-4 years experience in either a food service or retail environment including Profit & Loss responsibility
• Basic business math and accounting skills
• Strong interpersonal and conflict resolution skills
• Exceptional team building ability -The ability to create and maintain a positive, fun and productive culture
• Good oral/written communication skills
• Strong analytical/decision-making skills
• Strong personal computer literacy

CORE RESPONSIBILITIES:

Priority #1: Build Your Team

• Activity recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains
• Conducts Manager meetings, one-on-ones with team, provides recognition
• Ensures Taco Bell Core Standards, Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met

Priority #2: Drive Customer Satisfaction

• Personally demonstrates positive interaction with customer. Ensures that customer issues are resolved immediately.
• Scheduling the 3 Rights (Right Number, Right People, Right Place)
• Coach management team on proper customer satisfaction (Voc Program)

Priority #3: Maintaining Process and Discipline Around the P&L

• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions