Collection and Payment Associate

Job Title: Collection and Payment Associate

Location: Sunnyvale, CA

Type: Contract

Duration: 1 Year (Possible Extention)

Pay Range : 25$- 28$ per hour on w2

Job Id: 138140

Job Description：

Responsibilities:

*** Proficient in Mandarin as they need to communicate with team in China***

The Collection & Payment Operations Team is primarily responsible for day-to-day funds operations through various banking partners, back-office systems, and service providers. This role requires enthusiastic individuals with excellent communication and analytical skills, along with industry experience. We seek individuals who are meticulous about details, thrive under pressure and deadlines, and are dedicated to enhancing the client journey. The ideal candidate will demonstrate a mature approach to Business as Usual (BAU) and contribute to cross-training analysts within the team.

Key Responsibilities

- Perform reconciliations for collection and payment accounts, establish automation rules aligned with business agreements, and promptly resolve any channel issues.

- Demonstrate expertise in various clearing rules such as Fedwire, Wire, ACH, RTP, etc., ensuring accurate processing within SLAs.

- Uphold compliance and integrity standards in fund management.

- Collaborate with internal and external stakeholders, including client-facing colleagues and partner banks to resolve technical or complex payment issues.

- Drive process improvements to enhance team efficiency and controls.

- Contribute to ad hoc requests or projects.

- Foster a friendly and open team attitude, encouraging all employees to approach the team with queries or concerns.

- Continuously expand knowledge of the payments area and industry.

- Draft and maintain process guides and procedure documents to a high standard.

- Assist the team leader/manager in addressing system issues.

- Take ownership of complex queries and follow through with the bank/channels to resolution.

- Embrace change and contribute ideas for improving existing processes and procedures.

Job Requirements：

•  Essential: Honesty and integrity.
• Excellent communication skills cross teams.
• Strong attention to detail and accuracy, with the ability to identify errors and missing information.
• Proficient in spotting process flaws and suggesting solutions and improvements.
• Strong organizational skills and ability to work effectively under pressure.
• Demonstrates a positive and proactive approach.
• Hybrid working schedule: 3 days in the office required. Working hours: 9 am-6 pm (shift 1)/11 am-8 pm (shift 2). Two days shift rotation per week

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility

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