Night Audit

Night Auditor Job Description

The Night Auditor assists our guests with their overnight requests and balances accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts and processes the day's financial activities. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guests’ complaints in a timely and professional manner
• Ensuring customer satisfaction by scheduling wake-up-calls and providing guests services where needed
• Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Audit daily and nightly reports
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers

Skills

• Work experience as a Night Auditor, Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, such as Infor or RoomKeyPMS preferred
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Strong customer service and problem solving skills
• Knowledge of safety and security procedures
• Excellent communication and organizational skills
• Availability to work overnight

Benefits (Full time employees only)

• Medical, dental, vision, life and short-term disability insurance
• 401k with match
• Dining and lodging discounts
• Paid Time Off
• Holiday Pay