Field Service Planning Coordinator (Remote - Bay Area)

Who are we?

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition. 

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States. 

How will you make an impact?

The Field Service Planning Coordinator will play a crucial role in enhancing the customer’s experience. The impact will be achieved by diligently managing service schedules for both existing and new customers, ensuring exceptional service delivery, meeting deadlines, addressing urgent request promptly, and overseeing repairs. Through these efforts, the coordinator will significantly contribute to the prioritization of our customers satisfaction and safety.  

*This position is remote but most be local to the Bay Area for training. 

What will you do?

• Client Communication - Promptly respond to client inquiries via phone and email, providing comprehensive product and service information while addressing repair requests efficiently and effectively.
• Inventory and Scheduling Oversight - Manage monthly inventory lists, ensuring all items requiring service are scheduled after PO/payment collection, document reasons for any missed items in the scheduling process.
• Service Coordination - Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient timeline possible for service delivery
• Order Review and Assignment - Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion.
• Issue Resolution - Identify, investigate, and resolve any client or technician issues that may arise during service delivery, ensuring seamless operations and customer satisfaction.
• Other duties as assigned

How will you get rewarded?

TSS offers competitive salaries and a wide range of benefits:

• Salary range of $24.84 - $32 hourly 
  (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data)
• Medical, vision and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays

How will you get here?

Education and Experience

• 2-5 years of field service industry experience in a customer service or scheduling/coordination
  position
• Demonstrate strong communication skills and an ability to deliver results through teamwork
• Proficient in Microsoft Outlook, Excel and Word
• A combination of education, training, and related experience may meet the requirements. 

Knowledge, Skills and Abilities

• Proficiency in using software or platforms for scheduling and coordination purposes.
• Must think critically and creatively and be able to work independently as well as have strong organizational and planning skills.
• Strong interpersonal skills
• Ability to successfully solve challenging issues, perform critical thinking, and be detail oriented
• Excellent organizational ability – can easily multitask and shift priorities as need
• Ability to think and plan strategically.
• Excellent customer service and communication skills, both verbal and written.
• Strong troubleshooting and problem-solving skills with the ability to learn new systems and services.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach.
• Ability to quickly learn and train others on the use of Service Manager other software systems.

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.

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