Housekeeper

Position Summary

The position is responsible for ensuring a clean, sanitary, and comfortable working and living environment for clients and employees of the organization. This position is also responsible for alerting management to any safety hazards or concerns, as well as to report any situations that may affect the health and wellbeing of the clientele or staff.

Duties and Responsibilities:

• Maintain an orderly and clean environment in the assigned areas of the facility by emptying trash, sweeping, mopping, vacuuming, and scrubbing and cleaning surfaces.
• Use necessary cleaning solutions to scrub and remove stains in order to maintain a clean and sanitary environment.
• Conduct cleanliness walkthroughs throughout the building’s multiple times a day.
• Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
• Dust furniture and scrub surfaces clean.
• Maintain adequate stock levels for housekeeping supplies and ensure that housekeeping equipment is in good working condition.
• Utilize OSHA standards to minimize and eliminate infection control.
• Comply with health and safety regulations and act in line with company policies.
• Clean and service restrooms with mops and disinfectants.
• Responsible for ensuring clean linens are distributed every week.
• After a client has been discharged, sanitize and thoroughly clean rooms.
• Report any possible repairs, safety or security issues.
• Other duties as assigned.

Qualifications:

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Competencies:

• Dependability: Responds to requests for service and assistance, follows instructions, responds to management direction and takes responsibility for own actions. Commits to doing the best job possible and keeps commitments. Meets attendance and punctuality guidelines.
• Attendance and punctuality: Schedules time off in advance and begins working on time. Keeps absences within guidelines and ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.
• Personal appearance: Dresses appropriately for position and keeps self well groomed.
• Safety and security: Observe safety and security procedures and determines appropriate action beyond guidelines. Uses equipment and materials properly and reports potentially unsafe conditions.
• Customer service: Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, and responds promptly to customer needs. Solicits customer feedback to improve service.
• Organizational support: Follows policies and procedures, completes administrative tasks correctly and on time. Supports organization’s goals and values. Benefits organization through outside activities and supports affirmative action and respects diversity.
• Must have sound judgment in making decisions and understanding the impact to themselves, clients, employees, and the Center
• Strong interpersonal and communication skills that support excellent customer services.
• Excellent communication skills with the ability to present and explain information that clearly conveys the message.
• Knowledge and understanding of OSHA standards.

Abilities:

• Ability to be extremely detail oriented.
• Ability to maintain a neat and professional appearance and provide excellent customer service as needed.
• Ability to function effectively and remain calm in stressful situations.
• Ability to work in extreme weather, including sometimes extremely hot or windy environments.
• Listen to and understand information and ideas presented through verbal and written words and sentences.
• Communicate information and ideas verbally and written so others will understand.
• Identify/recognize when something is wrong or is likely to go wrong and know who to involve for resolution.

Education and Experience:

• High School diploma or GED
• Must have valid driver’s license and proof of insurance.
• 2 years of working within a housekeeping environment is preferred.
• Ability to maintain confidentiality.
• CPR and First Aid Certificate.
• Bilingual read, speak and write Spanish proficiently is preferred.

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Due to the nature of the work, the associate may be exposed to bodily fluids, odors and cleaning products on an occasional basis.
• Vision: Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight (up to 40 pounds); and to verbally communicate to exchange information.
• Hearing: Hear in the normal audio range with or without correction.

This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.