Dispatcher

Dispatch/scheduler responsibilities may include:

o Coordinating the transportation needs of riders with the vehicles in service

o Following the ride booking policy

o Monitoring late trips and proactively reassigning trips to maintain on-time performance

o Assisting passengers with trip changes or trip requests including same day ride requests

o Handling emergency situations

o Routing driver’s work hours, downtime and lunch breaks

o Summarizing statistical data including number of rides provided to rider by type, by hour, service hours, mileage, etc.

o Keeping track of no-shows

o Keeping accurate vehicle maintenance logs including necessary record keeping

o Vehicle assignments including updates to affected drivers

o Arranging for vehicle service

o Providing timely reports to management as requested and recurring reports as required by the business

To accomplish these duties, the dispatcher must have the following knowledge and skills:

o Good knowledge of the service area

o Ability to handle large amounts of data

o Ability to remain calm during an emergency and to follow any company procedures/policies created for the situation

o Good organizational skills

o Ability to work with many different types of people

o Pleasant and articulate voice

o Ability to sit for long periods of time

o Accurate typing skills and the ability to proofread work

o Ability to work with complex computer programs

o Exhibit support of the company and its policies and practices

SVT currently employs three dispatchers between the hours of 6:00 AM – 9:30 PM.