Nurse Care Manager (Laurie)

We are expanding our team to serve the needs of our community in the Lake of the Ozarks, Missouri area!  Central Ozarks Medical Center (COMC) is excited to announce an opening for a Primary Care Health Home-Nurse Care Manager (PCHH-NCM) for our Laurie Clinic! 

COMC is a Missouri non-profit, federally qualified health center that has served Pulaski, Laclede, Camden and Miller counties for over 40 years.  Our goal is to provide the highest quality, affordable healthcare to the communities we serve. COMC is looking for a mission-driven team member who is comfortable working with patients with diverse backgrounds. Applicant must be a motivated, self-starter able to quickly adapt to new and changing conditions while maintaining a professional demeanor. 

COMC offers a robust compensation and benefits package, (including medical, dental, vision, life insurance, long and short-term disability, and retirement).  We have an excellent staff and a wonderful patient population. The scenic Lake Ozark area is a great location for raising a family and enjoying a variety of outdoor recreational activities.

We believe that health care is a right and not a privilege.  Based on that belief, we have evolved into a health center that offers high-quality health care regardless of age, race, sex, disability, religion or ability to pay. Our mission continues to be successful because of committed, dedicated and caring staff. 

Responsibilities: As designated by the Medical Director within the bounds of the licensing authority.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Some of the unique activities of the NCM (Nurse Care Manager) role are the identification of high-risk patients, intensive monitoring, follow-up and clinical management. These activities generally include:

• Utilize DRVS and eCW to identify gaps in care and needed services for enrollees.
• Complete Transition of Care for all COMC patients that have had an ED or IN stay, to include medication reconciliation, obtaining discharge paperwork, and scheduling any necessary follow-up.
• Identify and address high hospital and ED utilization among PCHH, CCM and other patient panels as assigned, utilizing programs such as ED diversion to inform patients of appropriate uses of Primary Care and other health care accesses as necessary.
• Monitor quality measures for PCHH enrollees in DRVS and work closely with the quality department to address any areas of improvement.
• Facilitate patient coordination with the care team, to include communication with treating clinicians, nursing staff, care coordinator, behavioral health and community health workers as needed.
• Work to close care gaps for PCHH, CCM and other patient panels as assigned.
• Create care plan and goals for each patient in PCHH, CCM and other patient panels as assigned.
• Utilize EMR, DRVS and other data tools to manage and track chronic disease management goals.
• Coordinate/facilitate health education classes and programs for COMC patients as well as assisting patients within PCHH, CCM and other patients as assigned with self-management support.
• Tracking of Time and Effort for Grant reporting.

Qualifications Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be CPR certified or become certified during probationary period and maintain certification throughout employment with COMC. Must maintain CEUs as directed by COMC.

Education and/or experience: Must be licensed as a Registered Nurse in Missouri. Experience with electronic health records preferred. Nurse educator experience preferred; Candidate with diabetes educator certification preferred.

Language Skills: Ability to read, analyze, and interpret financial reports. Ability to respond to common inquiries or complaints from customers and regulatory agencies. Ability to effectively present information to top management.

Mathematical Skills: Ability to work with accounting concepts such as income and expense statements, budgets, and controls on cash such as into and out of COMC for deposit to the bank.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions, follow federal, state and health care regulations.

Other Skills and Abilities: Outgoing personality with strong phone etiquette skills, outstanding customer service skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This includes moderate physical effort consisting of occasionally lifting or moving over 35 pounds of weight.

Travel Requirement: To fulfill the responsibility of the position travel to various areas of the region is required. Employee must have valid Missouri driver’s license and availability of a motor vehicle. Overnight travel may also be required in specific incidences of training, conferences, etc.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Knowledge of, and compliance with, HIPAA and 340B regulations is required. Confidentiality of COMC proprietary information is mandatory.

The noise level in the work environment is usually moderate. Hours are flexible as approved by the CEO with increased hours for weekends and evenings during special events.

About COMC:
Central Ozarks Medical Center has been providing quality health care in Central Missouri since 1979. Central Ozarks Medical Center’s staff members are committed to leading the way to healthier communities. COMC offers a wide range of services based on the needs of the communities we serve. We pride ourselves on offering high quality healthcare regardless of insurance status. If you are uninsured and would like to look at healthcare options, our staff are more than willing to help you navigate the process.

Our Mission
COMC is committed to leading the way to healthier communities by reducing barriers to care, ensuring access for all, and creating a positive working environment of engaged team members with a shared goal.

Our Values
At COMC, we use the following strategically anchored values to guide all our actions:

Selfless Service: We lead by example
• Be Accountable
• Treat others with respect
• Assume the best
• Act with self-awareness

Approachable: We communicate openly
• Disagree with respect
• Ask questions
• Communicate effectively
• Value different perspectives
• Share a unified message with one voice

Resilient: We enable and Inspire
• Celebrate success and accept setbacks
• Remove barriers
• Ensure inclusivity and diversity

Passionate: We promote community
• Build Strong relationships
• Be a good partner
• Identify opportunities

Responsive: We take action
• Look for solutions
• Challenge the status que
• Learn from the past, look to the future
• Act with good intentions

Resourceful: We collaborate
• Interact with colleagues
• Promote multi-disciplinary teams
• Serve as good stewards of COMC resources
• Act with self-awareness