Assistant Manager

Position Description

Job Title: Assistant Salon Manager

Division: Salon Operations

Reports To: General Manager/Salon Manager

Direct reports: Stylist/Receptionist/Other Salon Associates

Overview

The Assistant Salon Manager is responsible for overseeing all aspects of salon operations and acting as the primary leader in the salon in the absence of the Sr. District Leader/District Leader/Salon Manager. They are responsible for achieving salon goals. Specifically, the Assistant Salon Manager is expected to:

• Ensure salon team provides exceptional guest service
• Assist in marketing the salon and growing the business
• Lead, coach and develop a team
• Ensure the salon schedules meet the needs of the business
• Work with Sr. District Leader, District Leader or salon manager to manage and control expense
• Demonstrate strong technical ability
• Complete required administrative tasks
• Lead a team to accomplish sales goals
• Achieve personal productivity goals

Qualifications

• Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations.
• Ability to work a minimum of 35 hours per week on a flexible schedule, including nights and weekends. Occasional overtime and overnight travel may be required. Position may require working alone in the salon.
• Ability to provide exceptional guest service and consistently perform quality services.
• A team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
• Communicate effectively with salon team, peers, supervisors and guests.
• Ability to read and analyze various salon reports.
• Basic reading, writing, math and computer skills required.

Capabilities:

• Demonstrate ability to run a profitable business
• Team-building skills
• Demonstrate a positive attitude
• Exercise good judgment
• Lead and drive change
• Deliver best in class guest experience
• Understand guest needs and trends
• Demonstrate accountability, dependability and ethics
• Occasional travel to mandatory meetings and training sessions, including overnight travel.

Essential Functions

Ensure team drives guest loyalty through an exceptional salon experience:

• Coach and develop the team through existing guest service training programs.
• Collect or verify guest information during every visit.
• Create weekly salon schedules using available scheduling and forecasting tools that support the guest experience and ensure the salon is adequately staffed.
• Ensure salon team presents a professional appearance and a positive attitude.
• Handle and resolve guest service issues to maintain guest loyalty.

Promote the salon within the community and grow the business:

• Utilize existing business tools to attract and retain guests.
• Coordinate promotional sales displays as directed
• Develop and maintain local business relationships

• Establish and maintain a positive working relationship with peers, salon personnel and home office personnel, as well as landlords, property managers, licensors and beauty school.

Lead and develop a team:

• With the support of the Sr. District Leader/District Leader/Salon Manager, recruit, interview, hire, train and retain staff.
• Create a positive work environment through motivation, recognition and coaching.
• Work with Sr. District Leader/District Leader/Salon Manager to set monthly and daily goals and objectives for team. Measure performance and provide coaching.
• In conjunction with the Sr. District Leader/District Leader/Salon Manager, schedule and conduct staff meetings and technical workshops as required.
• Document important conversations and incidents.

Manage and control expenses:

• Work with Sr. District Leader/District Leader/Salon Manager to effectively control of salon payroll.
• Effectively control salon operating costs such as supply and retail inventory, utilities, and maintenance costs.
• Audit salon to ensure employees charge correctly for services and products.

Demonstrate strong technical ability:

• Display a sound understanding and perform all available services in a competent, efficient and professional manner.
• Train and provide guidance to employees on proper techniques for services offered.

Complete required administrative tasks/compliance:

• Enforce and promote all corporate policies, procedures and work rules.
• Ensure closing procedures are adhered to and daily bank deposits are made.

• Ensure that the assets of their salon are protected and that loss prevention policies are adhered to.

• Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules.
• Perform and delegate a variety of tasks related to salon operations, including but not limited to: answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned.
• Ensure all staff licenses are current, valid and posted as required.
• Ensure all items required by state and federal law are posted in salon as directed by company.
• Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety.
• Ensure salon is open for all posted hours covering any employees’ shifts, if necessary.

Physical Requirements and Work Environment

• Frequent lifting up to 10 lbs. to pick up bottles of product needed to perform hair services and stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.
• Continuously perform hair services and perform other job-related functions throughout each work shift.
• Greet guests at the front of the salon, escort them back to the styling chair and to and from the shampoo area and escort them back to the front of the salon once the services are completed.
• Retrieve supplies needed to perform services from various areas of the salon.
• Continuous repetitive movement with fingers, hands, wrists and arms, including but not necessarily limited to using scissors to cut hair, rolling hair in rods to perform perm services, vigorous movement to massage/shampoo guest’s hair, twisting wrists to blow dry and style hair with various irons.
• Continuous grasping of guest’s hair, blow dryer, curling iron, combs, and hair coloring brushes in order to perform services.
• Continuous reaching, alternating between shoulder level and above-shoulder-level height to perform services, stock shelves, retrieve product/supplies from cupboards and shelves.
• Frequent twisting and bending to shampoo guest’s hair, frequent twisting to reach for tools while guest is seated in styling chair and sweep hair off the floor after service.
• Occasional pushing and pulling to move styling chair.
• Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and guest perfume.
• Occasional climbing of ladder/stepstool to stock shelves, retrieve products, change bi-monthly collateral, and maintain salon.
• Visual observation of guest’s hair, including close vision, color vision and the ability to adjust focus.
• Ability to communicate with guests regarding services offered and requested and regarding guest needs and desires with regard to such services.