Customer Service Order Processor (onsite)

Position Overview:

Responsible for delivering a high level of customer service and first point of contact processing Warranty RGA parts orders for domestic and international regions that are generated by our Technical Support teams. RGA Processor required investigating exceptions, responding to timely requests, change and altering orders per technical support requests. Responsible for ensuring superior and consistent levels of customer service as to meet company and team objectives which include, but are not limited to: positive customer interaction and order processing. Must be able to work overtime, close month end discrepancies and work and report to Team leadership in Irvine.

Essential Job Function:

• Process domestic and international Warranty Parts – RGAs using SAP computer system. Average order processing 6K per month with average of 8K quantity lines. Each order requires processing within 2 minutes.
• Virtual network processing orders to distribution centers such as Toano, Virginia, and Ontario Canada.
• Work with Technical Support staff to review accuracy, pull more customer contact information, may need to request a new order as appropriate.
• Prepares FedEx shipping labels for shipping and return label processing using Zebra FedEx Parcel printer.
• Prepare and upload commercial invoices onto FedEx Ship Manager.
• Update annual pricing via FedEx Ship Manager.
• May on occasion supplement part numbers due to back order items.

Skills:

• Typing speed 65 wpm, 10 key by touch; alpha numeric
• Excellent data entry and proper handling keyboard typing
• Excellent organization, communications and attention to detail skills.
• Excellent customer service, interpersonal and follow up skills.
• FedEx Ship Manager and UPS Worldship Software.
• Excellent and strong typing skills with focus on accuracy.